Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashae Perales

Lake Jackson,TX

Summary

Diligent individual bringing several years of experience in operations, production management, organizational development and team building within diverse groups. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

Overview

12
12
years of professional experience

Work History

Branch Operational Manager

Wells Fargo Bank
Angleton, TX
05.2012 - Current
  • Worked in management environment with oversight of district level managers, operations, sales, finance, human resources, safety and compliance.
  • Helped implement process for improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified procedure or process changes required to improve performance and productivity.
  • Reviewed operations reports to understand numbers and trends.
  • Collaborated cross-functionally to refine procedures, identify best practices and enforce quality metrics.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Organized/lead processes to reduce downtime and financial loss.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Teller

BBVA Compass Bank
Lake Jackson, TX
03.2010 - 05.2012
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Stocked supplies for customers and personal teller station.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

GED -

Angleton High School
Angleton, TX
05.1993

Skills

  • Maintaining Compliance
  • Business Leadership
  • Stakeholder Relations
  • Staff Management
  • Hiring and Onboarding
  • Finance and Accounting Oversight
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Workflow Optimization
  • Sales Tracking
  • Team Leadership
  • Inventory Control Processes
  • Performance Monitoring and Evaluation
  • Administrative Management

Timeline

Branch Operational Manager

Wells Fargo Bank
05.2012 - Current

Teller

BBVA Compass Bank
03.2010 - 05.2012

GED -

Angleton High School

Similar Profiles

CREATE PROFILE
Lashae Perales