Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Lashaina Landfair

Danville,Illinois

Summary

Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Cleaner/Receptionist

YMCA of Danville
Danville, IL
01.2021 - 04.2023
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Press Operator

Flexngate
Danville, IL
08.2021 - 12.2021
  • Promoted safety within department and followed protocols to maximize safety and prevent risk.
  • Set up and operated progressive presses to produce materials to customer specifications.
  • Reviewed daily production to identify continuous improvement opportunities.
  • Verified dimensions of work piece and made adjustments if necessary.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Kept machines running at peak efficiency to meet demanding production targets.
  • Followed work orders to select proper materials, make accurate cuts and complete precise finished products.

Customer Service Representative

Walgreens
Danville, IL
05.2019 - 05.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Selector

McLane Company
Danville, IL
04.2019 - 06.2019
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Prepared products for packaging and shipping according to company specifications.
  • Used RF scanner to pick items from bins and complete orders.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Labeled boxes and placed in outbound collection areas.
  • Assembled cartons, crates and containers to prepare for shipping.

Manager

Witzel Inc
Danville
09.2014 - 04.2019
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Packer

Rantoul foods
03.2015 - 04.2016
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Weighed or counted items for distribution to conform to company standards.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Obtained, moved and sorted products and materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Warehouse Worker

Kik
Danville
09.2009 - 10.2010
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Recognized defective material and reported issues to management.

Cashier

Wendy's
Danville, IL
08.2005 - 04.2008
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.

Education

Medical -

Ultimate Medical Academy
03.2022

General - Diploma -

Danville high School
05.2008

Skills

  • Tech-savvy
  • Organization and efficiency
  • Service-oriented mindset
  • Data entry
  • PC proficient
  • Warehouse operations
  • Microsoft Word
  • Microsoft Outlook
  • Pallet jacks
  • Wrapping and boxing
  • Shipping and receiving
  • Issue and conflict resolution
  • Lead generation
  • Conflict resolution
  • Flexible schedule
  • PPE use
  • Customer service
  • Reliable & trustworthy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Never let yesterday use up too much of today.
Will Rogers

Timeline

Press Operator

Flexngate
08.2021 - 12.2021

Cleaner/Receptionist

YMCA of Danville
01.2021 - 04.2023

Customer Service Representative

Walgreens
05.2019 - 05.2020

Selector

McLane Company
04.2019 - 06.2019

Packer

Rantoul foods
03.2015 - 04.2016

Manager

Witzel Inc
09.2014 - 04.2019

Warehouse Worker

Kik
09.2009 - 10.2010

Cashier

Wendy's
08.2005 - 04.2008

Medical -

Ultimate Medical Academy

General - Diploma -

Danville high School

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Lashaina Landfair