Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Lashanda Harrison

Kingston,Jamaica

Summary

Customer Service Representative with over seven years of experience in telephone customer service, including sales and customer care. Familiar with customer care program namely Avasant Foundation and can resolve conflict and possess a positive attitude. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Teacher's Assistant

Little Gems Tutoring Center
09.2023 - Current
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Coordinated daily tasks between teachers and other staff members.
  • Assisted teachers with creating and maintaining safe, orderly learning environment.

Call Center Representative

ITel BPO
09.2022 - 05.2023
  • Answered incoming calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues.
  • Resolved customer complaints to ensure customer satisfaction.
  • Assisted customers with navigating company's website to locate desired information or items for purchase.

Call Center Representative

ITel BPO
11.2018 - 02.2019
  • Answered incoming calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues.
  • Resolved customer complaints promptly to ensure customer satisfaction.
  • Assisted customers with navigating company's website to locate desired information or items for purchase.

Call Center Representative

Ibex Global Jamaica
08.2017 - 04.2018
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Call Agent

Strategic Student Loan
03.2016 - 07.2016
  • Provided customer service support for incoming calls.
  • Educated customers on product features and benefits.
  • Assisted customers with billing inquiries and addressed customer service issues promptly.

Education

High School Diploma -

The Queens School of Girls
Kingston
07.2013

Skills

  • Proficient in Microsoft Office Suites
  • Excellent written and oral communication skills
  • Capable of working independently
  • Problem-solving skills
  • Good collaborative skills
  • Excellent customer service skills
  • Proficient in Avasant Foundation

Reference

Garcia Murray-Lowe

Little Gems Tutoring Center

garciamurraylowe@gmail.com

1 (876) 393-5133

Timeline

Teacher's Assistant

Little Gems Tutoring Center
09.2023 - Current

Call Center Representative

ITel BPO
09.2022 - 05.2023

Call Center Representative

ITel BPO
11.2018 - 02.2019

Call Center Representative

Ibex Global Jamaica
08.2017 - 04.2018

Call Agent

Strategic Student Loan
03.2016 - 07.2016

High School Diploma -

The Queens School of Girls

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Lashanda Harrison