LaShanda Robinson
Katy,TX
Summary
Dynamic Pharmacy Operations Manager at Walgreens with a proven track record in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and team building, I successfully streamlined operations, resulting in improved efficiency and a notable increase in customer loyalty. Committed to fostering a high-performance culture through effective training and mentoring.
Overview
25
25
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
11.2024 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
Sr. Pharmacy Technician
Walgreens
05.2008 - 11.2024
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
Pharmacy Technician
CVS Pharmacy
01.2007 - 05.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
SITEL Worldwide
10.2000 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Biology
Angelo State University
San Angelo, TXSkills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Training and mentoring
- Team building
- Operations management
- Staff management
- Insurance billing
- Performance metrics
- Immunizations
- Problem-solving abilities
- Multitasking
Timeline
Pharmacy Operations Manager
Walgreens
11.2024 - Current
Sr. Pharmacy Technician
Walgreens
05.2008 - 11.2024
Pharmacy Technician
CVS Pharmacy
01.2007 - 05.2008
Customer Service Representative
SITEL Worldwide
10.2000 - 01.2007
Bachelor Of Science - Biology
Angelo State University
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