Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lashanda Kimberly Collins

Frankfort,KY

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated and a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Registrar

Frankfort Regional Medical Center
07.2023 - Current
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Expedited emergency room admissions through rapid yet thorough collection of critical information.

Administrative Assistant

Home Instead
06.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Associate of Applied Science - Medical Information Technology (Admin Track)

Bluegrass Community And Technical College
Lexington, KY
05.2024

GED -

Family Care Center
Red Mile Rd
11.1999

Skills

  • HIPAA Compliance
  • Strong Organization
  • Patient Registration
  • Insurance Verification
  • Medical Terminology
  • Appointment Scheduling
  • Eligibility Determination
  • Information Collection
  • EMR
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Patient check-in
  • Medical Billing

Certification

  • CMAA - Certified Medical Administrative Assistant
  • CBCS - Certified Billing and Coding Specialist

Timeline

Patient Access Registrar

Frankfort Regional Medical Center
07.2023 - Current

Administrative Assistant

Home Instead
06.2018 - Current

Associate of Applied Science - Medical Information Technology (Admin Track)

Bluegrass Community And Technical College

GED -

Family Care Center

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Lashanda Kimberly Collins