Lashanette Jones

I answer inbound calls, process payments , assist with reinstatements, grievance & appeals, claims, billing, primary care finder, urgent care locating, transition of care, authorizations, policy cancelling, call backs ect...

• Supported team initiatives to improve customer satisfaction rates.
• Adapted quickly to new processes and tools for efficient service operations.
• Collaborated with colleagues to streamline workflows and enhance productivity.
• Contributed to training sessions, sharing knowledge on best practices in customer service.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Greeted every visitor with a friendly smile and immediate offered knowledgeable assistance. I answered telephone calls and provided information I took messages ans set up appointments. I was responsible for making sure there was room for improvement for our customers coming in seeking help. I trained new employees with computer programs, answering calls properly and provided skilled clerical assistance.

• Assisted in managing phone inquiries, providing accurate information and support to callers.
• Collaborated with team members to streamline administrative processes and improve workflow efficiency.
• Processed incoming mail and deliveries, ensuring timely distribution across departments.
• Utilized office software to create documents and reports, enhancing communication within the organization.
• Supported event planning activities by preparing materials and coordinating logistics for meetings.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

I was in charge of paperwork, organizing files, collecting and completing work orders. I accepted money orders I showed unites, assisted with application's and also was responsible for modeling units and making daily post online of what was available.

• Managed tenant inquiries through effective communication, providing prompt resolutions to concerns.
• Collaborated with team members to maintain accurate records of rental applications and lease renewals.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Verified tenant incomes and other information before accepting lease applications.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Collected rent and tracked resident payments and information in computer system.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

As a cashier I operated and computerized the register , assisted customers with resolving issues, making sure matters was resolved ina timely manner. I was in charge of go backs, restocking the shelves with items customers changed their mind about buying. Closed store and counted registers at the end of my shift.

• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Handled cash, credit, and electronic payments accurately to minimize discrepancies.
• Restocked merchandise in the front end to maintain inventory levels and visibility.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

Working at the warehouse I was in charge of packing and unpacking boxes. Taking out trash for my worked station and also supervising the station I was working in at the time of employment.

• Maintained clean and organized work environment to enhance safety and productivity.
• Conducted regular inventory checks, identifying discrepancies and reporting findings promptly.
• Collaborated with team members to fulfill orders accurately and on time.
• Followed safety protocols to reduce workplace hazards and promote a safe working culture.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Answered incoming phone calls, Inbound call center based.

• Maintained detailed records of customer interactions for future reference.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.