LaShanna Jamerson
North Las Vegas,NV
Summary
Professional driver with 22 years of experience operating transit vehicles, ensuring safety and compliance through thorough pre-trip inspections. Demonstrates strong commitment to on-time performance and passenger satisfaction while effectively mentoring new hires in safety practices and customer service.
Overview
25
25
years of professional experience
Work History
Coach Operator
Transdev
Las Vegas, USA
04.2026 - Current
- Conducted pre-trip inspections of assigned vehicle to ensure safety and compliance with regulations.
- Provided courteous and safe transportation for passengers.
- Adhered to all applicable laws governing the operation of a motor coach vehicle.
- Monitored traffic conditions along routes to adjust schedules and ensure timely arrivals.
- Adhered to strict bus route schedules and communicated delays to dispatch for timely updates.
- Communicated effectively with dispatch personnel regarding route changes or delays due to traffic issues or weather conditions.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Resolved customer complaints professionally to enhance passenger satisfaction.
- Responded to emergency situations in a timely manner while following established procedures.
Coach Operator
Citizens Area Transit (CAT)
Las Vegas, USA
06.2001 - 04.2026
- Operated scheduled coach routes safely and punctually, maintaining high on‑time performance.
- Monitored traffic and weather conditions; communicated timely route changes and delays to ensure passenger safety and satisfaction.
- Performed thorough pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Delivered courteous assistance to passengers, effectively resolving concerns to enhance customer experience.
- Responded promptly to emergencies, following company procedures to protect passengers and vehicle.
- Guided new hires during onboarding and supported cadet training to foster a knowledgeable and efficient team.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NV06-1996
Skills
- Passenger assistance
- Local Traffic Laws
- Clean driving record
- Emergency Response
- Strong Safety History
- Safety Practices
- New Hire Onboarding
Accomplishments
- Worked 22 years with RTC under various contracts
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and customer service.
- Awarded numerous Customer Service Certificates
- Awarded Certificate of Excellence for 2017
- Awarded Certificate of Appreciation for the Month of May 2016
- Awarded the Katherine McClary award
Timeline
Coach Operator
Transdev
04.2026 - Current
Coach Operator
Citizens Area Transit (CAT)
06.2001 - 04.2026
High School Diploma -
Cheyenne High School