Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in communication, quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
• Follows through with lEP objectives including math, reading, speech, independent skills, and managing behavioral deficits and excesses, one on one or as a general classroom aide
• Facilitates teacher-directed learning activities including lesson plans, worksheets, reinforcement systems, small groups, social games, and work assistance
• Assists students when included in general education classes
• Communicates pertinent information to teachers
• Accompanies students during recess and lunch periods, along with community experiences
• Strictly adheres to confidentiality requirements regarding all matters pertaining to students, parents, parent communications, and/or classroom activities.
(Note: Unless instructed otherwise by supervising teacher, all parent communication is the responsibility of certified personnel)
• Assists with activities of prescribed programs including those written by related service personnel such as PT, OT and SLP
• Assists students in the development of independent skills through self-care
activities such as toileting, clothing routines, feeding and personal hygiene
• May be asked to assist in behavior management techniques at the direction of the teacher and/or other school professional (i.e. BCBA, Psychologist, etc.)
• Assists teacher with clerical duties including making stimuli, making copies, maintaining a clean and organized classroom, preparing materials, and assignment scoring
• Assists with transfers and ambulation
• Appropriately reports changes in client status or as directed by IHP/IEP
General/Customer service:
Computer:
Communication:
Nursing: