Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

LaShante Richardson

Warner Robins,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in communication, quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

CNA/Paraprofessional

Amergis (Maxim) Healthcare Staffing
12.2024 - Current

• Follows through with lEP objectives including math, reading, speech, independent skills, and managing behavioral deficits and excesses, one on one or as a general classroom aide
• Facilitates teacher-directed learning activities including lesson plans, worksheets, reinforcement systems, small groups, social games, and work assistance
• Assists students when included in general education classes
• Communicates pertinent information to teachers
• Accompanies students during recess and lunch periods, along with community experiences
• Strictly adheres to confidentiality requirements regarding all matters pertaining to students, parents, parent communications, and/or classroom activities.
(Note: Unless instructed otherwise by supervising teacher, all parent communication is the responsibility of certified personnel)
• Assists with activities of prescribed programs including those written by related service personnel such as PT, OT and SLP
• Assists students in the development of independent skills through self-care

activities such as toileting, clothing routines, feeding and personal hygiene
• May be asked to assist in behavior management techniques at the direction of the teacher and/or other school professional (i.e. BCBA, Psychologist, etc.)
• Assists teacher with clerical duties including making stimuli, making copies, maintaining a clean and organized classroom, preparing materials, and assignment scoring
• Assists with transfers and ambulation
• Appropriately reports changes in client status or as directed by IHP/IEP

CNA

Utopia Nurses Staffing LLC
02.2022 - 12.2023
  • Provide the necessary personal assistance and activities of daily living (ADL) for residents: bathing, oral care, skin and nail care, hand washing, grooming, shaving, dressing, weighing, bed making, and trash removal.
  • Answer resident call signals.
  • Assist with toileting, including bowel and bladder retraining and perineal care.
  • Assist with meal service delivery
  • Observe resident’s conditions, measuring and recording food and liquid intake and output as needed and vital signs, and report changes and observations to wellness staff.
  • Complete all documentation as needed to maintain the current health status of resident.
  • Participate in the planning of resident care through shift reports and resident care staff meetings.

CNA

U.S. Medical Staffing
10.2021 - 11.2022
  • Assists teachers and/or clinicians in the implementation of student's IEP and BSP goals
  • Collects data for assigned student per IEP and Behavior Plan
  • Observes and addresses behavioral and educational objectives of assigned student in the classroom by prompting/redirecting student to task and following teacher's direction in providing individualized Specially Designed Instruction (SDI)

CNA

EchoLake
03.2021 - 06.2021
  • Provide the necessary personal assistance and activities of daily living (ADL) for residents: bathing, oral care, skin and nail care, hand washing, grooming, shaving, dressing, weighing, bed making, and trash removal.
  • Answer resident call signals.
  • Assist with toileting, including bowel and bladder retraining and perineal care.
  • Assist with meal service delivery
  • Observe resident’s conditions, measuring and recording food and liquid intake and output as needed and vital signs, and report changes and observations to wellness staff.
  • Complete all documentation as needed to maintain the current health status of resident.
  • Participate in the planning of resident care through shift reports and resident care staff meetings.

CNA

PowerBack Rehabilitation
12.2019 - 06.2020
  • Assist patients with or perform daily living activities - eating, bathing, getting dressed, toileting.
  • Obtain and record patient vital signs and weights.
  • Position patients in correct body alignment in and out of bed.
  • Care for patients' personal belongings.
  • Make patients' beds.

Casual Package Driver

UPS
10.2018 - 01.2019
  • Load, lift, carry & deliver packages efficiently
  • Drive truck
  • Provide efficient customer service

Shuttle Driver

Allied Universal
08.2018 - 10.2018

Patrol Officer

Arcelor Mittal
06.2018 - 08.2018

Public Safety Desk Officer

Cabrini University
03.2018 - 05.2018
  • Provide protection to the people and property
  • Report safety concerns and security breaches
  • Build, improve and maintain relationships with client and guests
  • Assist, greet and answer questions of guests and employees

Cashier

KFC
02.2018 - 03.2018
  • Maintained register, cleanliness and order of store

Casual Package driver

UPS
11.2017 - 12.2017
  • Load, lift, carry & deliver packages efficiently
  • Drive Truck
  • Provide efficient customer service

Sales Associate/Cashier

Lane Bryant
09.2017 - 12.2017
  • Assist customers
  • Create repertoire with customers
  • Sell merchandise
  • Drive store goals
  • Answer phone
  • Maintain dressing room
  • Stock/Hang clothes
  • Maintain store cleanliness

Home Health Aide

Home Care Associates
12.2016 - 01.2017
  • Companionship and conversation
  • Light housekeeping and meal preparation
  • Medication and appointment reminders
  • Assist with grooming and bathing
  • Assist with toileting and incontinence issues

Sales Associate

Walmart
09.2015 - 12.2015
  • Assist customers
  • Stock freight

Cashier

Taco Bell
04.2015 - 08.2015
  • Count drawer
  • Take orders
  • Maintain cleanliness of dining areas

Manager/Cashier

Perseverance Thrift Store
06.2014 - 10.2014
  • Maintain register
  • Maintain cleanliness and order of store

Soldier

US Army National Guard
11.2013 - 03.2014
  • Protect & Serve the City, State & Country

Intern

The Wistar Institute
03.2011 - 05.2011
  • Operate lab equipment to complete experiments
  • Conduct experiments to examine info

Secretary/Office Assistant

Martin Bean Renovation
06.2008 - 08.2010
  • Filed housing doc
  • Maintained office organization
  • Answer and make residency and company calls
  • Type and prepare estimates for potential clients buying and renting property
  • Organized meetings with different organizations for corporate contracts
  • Ordered office and constructional supplies
  • Scheduled and confirmed appointments between company and clients

Education

No Degree - CNA

Entry Level Nurse Aide Program
Philadelphia, PA
01.2020

No Degree - High School

Mastery Charter High School
Philadelphia, PA
06.2013

Skills

General/Customer service:

  • Flexibility and adaptability
  • Time management
  • Conflict resolution
  • Data entry
  • Documentation
  • Administrative support
  • Filing
  • Problem resolution
  • Customer relations, support, and satisfaction
  • Attention to detail
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Team collaboration

Computer:

  • Computer proficiency
  • Microsoft Office Suite
  • Utilizing the internet for factual info

Communication:

  • Call center experience
  • Professional telephone demeanor
  • Compassionate communication
  • Active listening
  • Strong interpersonal skills with the ability to understand people
  • Excellent communicator with a great phone presence

Nursing:

  • Acute
  • Hospice
  • Geriatrics
  • Long term
  • Vital signs monitoring
  • Patient care
  • Compassion and empathy
  • HIPAA compliance
  • Feeding assistance
  • Bathing assistance
  • End-of-life care
  • Maintaining confidentiality
  • Clinical documentation
  • Hoyer Lift
  • Alzheimer/Dementia patients
  • ADLs
  • Conducting intakes

Certification

  • CNA - Certified Nursing Assistant
  • Completion of Nursing Training
  • Direct Care Worker
  • CPR
  • RBT Training - 40hrs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CNA/Paraprofessional

Amergis (Maxim) Healthcare Staffing
12.2024 - Current

CNA

Utopia Nurses Staffing LLC
02.2022 - 12.2023

CNA

U.S. Medical Staffing
10.2021 - 11.2022

CNA

EchoLake
03.2021 - 06.2021

CNA

PowerBack Rehabilitation
12.2019 - 06.2020

Casual Package Driver

UPS
10.2018 - 01.2019

Shuttle Driver

Allied Universal
08.2018 - 10.2018

Patrol Officer

Arcelor Mittal
06.2018 - 08.2018

Public Safety Desk Officer

Cabrini University
03.2018 - 05.2018

Cashier

KFC
02.2018 - 03.2018

Casual Package driver

UPS
11.2017 - 12.2017

Sales Associate/Cashier

Lane Bryant
09.2017 - 12.2017

Home Health Aide

Home Care Associates
12.2016 - 01.2017

Sales Associate

Walmart
09.2015 - 12.2015

Cashier

Taco Bell
04.2015 - 08.2015

Manager/Cashier

Perseverance Thrift Store
06.2014 - 10.2014

Soldier

US Army National Guard
11.2013 - 03.2014

Intern

The Wistar Institute
03.2011 - 05.2011

Secretary/Office Assistant

Martin Bean Renovation
06.2008 - 08.2010

No Degree - CNA

Entry Level Nurse Aide Program

No Degree - High School

Mastery Charter High School