Lashatra Shanks
Richmond,TX
Summary
Resourceful Housekeeper offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
GlowCo Jan-Pro
Houston, TX
08.2020 - 05.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Private Housekeeper
The Spriggs Family
Katy, TX
01.2013 - 07.2020
- Disinfected bathrooms regularly to prevent mold growth and maintained sparkling clean bathtubs, showers, toilets, sinks.
- Performed daily dusting, vacuuming, sweeping, mopping and polishing of surfaces.
- Assisted with laundry duties including sorting clothes for washing, folding linen and ironing items when necessary.
- Prepared meals according to recipes provided by the employer or guests' special requests.
- Assisted families in planning and preparing nutritious meals.
- Responsible for grocery shopping for the family's needs while adhering to budget guidelines.
Retail Store Manager
Lane Bryant
Rosenberg, TX
11.2008 - 11.2012
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL06-1991
Skills
- Staff evaluations
- Staff Scheduling
- Invoice Processing
- Training and mentoring
- Customer Service
- Housekeeping knowledge
- Supply Inventory Management
- Customer Relationship Management
- Workload prioritization
- Work Inspection
- Facilities Inspection
Affiliations
- I love spending time with family cooking, painting ,decorating, camping ,fishing.
References
References available upon request.
Timeline
Housekeeping Supervisor
GlowCo Jan-Pro
08.2020 - 05.2024
Private Housekeeper
The Spriggs Family
01.2013 - 07.2020
Retail Store Manager
Lane Bryant
11.2008 - 11.2012
High School Diploma -
Andrew Jackson High School