Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashaudra Grimes

Customer Services
Colorado Springs,CO

Summary

Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center/retail environment. Committed to providing prompt, quick and accurate service and skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Shift Supervisor

CVS Pharmacy
07.2023 - Current
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations

Customer Services Representative

Current Media Group
08.2022 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company like
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Store Associate

UPS
02.2022 - 08.2022
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash register operations accurately, balancing drawers at end of shift.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

Education

No Degree - Allied Health

Pikes Peak Community College
Colorado Springs, CO
01.2023 - 05.2024

Associate of Science - Medical Assisting

Florida Technical College
Lakeland, FL
08.2010 - 06.2012

Skills

  • Customer support

  • Problem-solving

  • Answering questions

  • Gathering information

  • Positive Attitude

  • Critical Thinking

  • Microsoft Office Skills

  • MS Excel, PowerPoint, Word

  • Order of draw

  • Sample and specimen collection

  • Blood collection techniques

  • Venipuncture

  • Data Entry

Certification

PT - Phlebotomy Technician

Timeline

PT - Phlebotomy Technician

04-2024

BLS certification

11-2023

Shift Supervisor

CVS Pharmacy
07.2023 - Current

No Degree - Allied Health

Pikes Peak Community College
01.2023 - 05.2024

Customer Services Representative

Current Media Group
08.2022 - 04.2023

Store Associate

UPS
02.2022 - 08.2022

Associate of Science - Medical Assisting

Florida Technical College
08.2010 - 06.2012
Lashaudra GrimesCustomer Services