Lashawn Jackson
Ellenwood
Summary
Dynamic healthcare professional with extensive experience as a Unit Secretary at Grady Memorial Hospital, excelling in patient records maintenance and HIPAA compliance. Proven ability to enhance patient satisfaction through strong organizational skills and effective communication. Adept at utilizing EMR systems to streamline workflows and support healthcare teams in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Unit Secretary
Emory Parkside @ Budd Terrace
10.2025 - Current
- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to facilitate smooth operations.
- Scheduled appointments and meetings, optimizing time management for healthcare providers.
- Assisted in maintaining inventory of office supplies, ensuring availability for daily operations.
- Updated electronic health record system with patient data to support efficient workflow processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Child Support Agent
Department of Human Services
07.2025 - 10.2025
- Assisted in processing child support applications and verifying applicant information.
- Coordinated communication between custodial and non-custodial parents regarding payment schedules.
- Utilized case management systems to track and monitor child support payments effectively.
- Responded to inquiries from parents about payment status and enforcement actions.
Criminal Records Clerk
GA Dept Of Correction
10.2024 - 07.2025
- Processed criminal records requests efficiently to ensure timely access to information.
- Maintained accurate databases for offender records, enhancing data integrity and retrieval speed.
- Assisted in the preparation of reports regarding inmate history and legal documentation.
- Collaborated with law enforcement agencies to verify and update criminal record information.
Unit Secretary
Wellstar Cobb Hospital
08.2022 - 10.2024
- Processed incoming calls and inquiries, providing timely information to enhance patient experience.
- Implemented organizational systems for filing and retrieving documents, improving efficiency in administrative tasks.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
TAX TAG CLERK
Fulton County Gov
08.2021 - 07.2023
- Managed inventory tagging processes to ensure accurate records and compliance with county regulations.
- Conducted regular audits of tagged assets to maintain data integrity and prevent discrepancies.
- Utilized inventory management software to track asset tags and streamline processing workflows.
- Kept accurate records of all transactions, facilitating quick retrieval of information when needed for audits or customer inquiries.
Unit Secretary
Piedmont Henry Hospital
07.2020 - 06.2022
- Supported onboarding of new staff by providing training on office procedures and protocols.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Unit Secretary
Grady Memorial Hospital
12.2019 - 09.2020
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained current and accurate medical records for patients.
Healthcare Support Worker
GA DEPARTMENT OF BEHAVIORAL HEALTH
04.2009 - 11.2019
- Provided compassionate support to individuals with behavioral health challenges, ensuring dignity and respect.
- Assisted in implementation of individualized care plans, promoting patient engagement and adherence to treatment protocols.
- Facilitated communication between healthcare providers and patients, enhancing understanding of treatment options.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
Education
High School Diploma -
CEDAR GROVE HIGH
ELLENWOOD GA05-2004
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Unit secretary training
- Patient scheduling
- EMR / EHR
- Medical office administration
- Patient data confidentiality
- Patient records maintenance
- Call light responses
- Data entry
- Critical thinking
- Computer proficiency
- Time management
- Administrative support
- Collaboration and teamwork
- Problem-solving
- Clerical support
- Epic systems
- CPR certified
- Heartsaver first aid CPR AED (first aid CPR AED)
- BLS certified
Timeline
Unit Secretary
Emory Parkside @ Budd Terrace
10.2025 - Current
Child Support Agent
Department of Human Services
07.2025 - 10.2025
Criminal Records Clerk
GA Dept Of Correction
10.2024 - 07.2025
Unit Secretary
Wellstar Cobb Hospital
08.2022 - 10.2024
TAX TAG CLERK
Fulton County Gov
08.2021 - 07.2023
Unit Secretary
Piedmont Henry Hospital
07.2020 - 06.2022
Unit Secretary
Grady Memorial Hospital
12.2019 - 09.2020
Healthcare Support Worker
GA DEPARTMENT OF BEHAVIORAL HEALTH
04.2009 - 11.2019
High School Diploma -
CEDAR GROVE HIGH