Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lashawn Lusby

Summary

With a proven track record at MGM Resorts( Excalibur Hotel) I excel in delivering exceptional guest service and maintaining OSHA standards. My leadership and professional cleaning skills have significantly enhanced operational efficiency. Recognized for fostering independence in disabled clients at My life Foundation, I bring a blend of hard and soft skills vital for high-quality customer and patient care.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever

Respite Care Provider

Kern County Department Of Human Services
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
  • Assisted residents with basic activities of daily living.

Guest Room Attendant

MGM Resorts
12.2022 - Current
  • Replenished guest room water glasses, toiletries, and paper products.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
  • Reported damages, disturbances and shortcomings to supervisor.
  • Inspected rooms to confirm adherence to department standards.
  • Washed and cleaned windows and mirrors.
  • Exercised politeness and discretion when dealing with guests and guest property.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.

Customer Service Representative

Terminix Pest Control
05.2020 - 07.2022
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.

Direct Support Professional

My Life Foundation
03.2015 - 04.2020
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Direct Support Professional

Tarzana Medical Center
06.2011 - 01.2014

Education

Medical Assistanting Certificate - Medical Assistanting

Bryman College
Los Angeles, CA

Skills

  • OSHA standards
  • Professional Cleaning Skills
  • Leadership skills
  • Guest service skills

Certification

CPR & First Aid

Child Safety

AED

Medical Assistant Certification

Timeline

Guest Room Attendant

MGM Resorts
12.2022 - Current

Customer Service Representative

Terminix Pest Control
05.2020 - 07.2022

Direct Support Professional

My Life Foundation
03.2015 - 04.2020

Direct Support Professional

Tarzana Medical Center
06.2011 - 01.2014

Customer Service Representative

Foundever

Respite Care Provider

Kern County Department Of Human Services

Medical Assistanting Certificate - Medical Assistanting

Bryman College

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Lashawn Lusby