LASHAWN SPAIN
Houston,Texas
Summary
Dynamic and dedicated professional with extensive experience at the Children's Nutrition Research Center, excelling in reception management and appointment scheduling. Known for exceptional communication skills and a proactive approach, I foster positive client interactions and streamline office operations, contributing to an efficient and welcoming environment.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Children's Nutrition Research Center
1100 Bates Ave, Houston TX,77030
06.2024 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
MD ANDERSON HOSPITAL
PATIENT ESCORT ASSISTANCE
1515 Holcombe Blvd ,Houston Texas 77030
02.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Houston Methodist Hospital
Housekeeping Services
18220 TX-249,Houston,TX 77070
01.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Elevated team morale by organizing motivational workshops and team-building activities outside coaching sessions.
- Empowered clients by setting achievable goals and providing continuous feedback, leading to higher levels of confidence and skill mastery.
- Pioneered mentorship program, pairing new clients with more experienced ones for guidance and support.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2017
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Document management
- Appointment scheduling
Timeline
Receptionist Administrator
Children's Nutrition Research Center
06.2024 - 02.2025
MD ANDERSON HOSPITAL
PATIENT ESCORT ASSISTANCE
02.2022 - 04.2024
Houston Methodist Hospital
Housekeeping Services
01.2020 - 11.2022
High School Diploma -
Penn Foster Career School