La’ Shawn Sweeney
Decatur,GA
Summary
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.
Overview
12
12
years of professional experience
Work History
Detention Officer
Fulton County Sheriff's Office
08.2018 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Provided counseling and guidance to inmates to boost wellbeing.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded to emergency situations and de-escalated hostile confrontations.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
Represenative, Customer Service
Kroger
01.2015 - Current
- Greeting the customer, Sending and Receiving transfer Money Orders
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Representative, Western Union
Western Union
10.2012 - 01.2015
- Ability to be on feet for long period of time, Following Instruction, Effective communication skills
Education
Everest University Online
University of the Virgin Islands, Colorado Springs01.2012
Edison Job Corps
Edison, New JerseySkills
- Patience and Tolerance
- Emergency Response
- Behavioral observation
- Physical restraint
- De-Escalation Techniques
- Mental Alertness
- Safety and Security
Custom
References are available on request.
Timeline
Detention Officer
Fulton County Sheriff's Office
08.2018 - Current
Represenative, Customer Service
Kroger
01.2015 - Current
Representative, Western Union
Western Union
10.2012 - 01.2015
Everest University Online
Edison Job Corps
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