Lashawn Vaughn
Lane,SC
Summary
Adept at driving operational excellence and revenue growth, I leveraged my expertise in business administration and robust verbal communication to enhance productivity and customer satisfaction at Burger King. My strategic approach to cost analysis and savings, coupled with a talent for team leadership, resulted in significant performance improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Burger King
Moncks Corner, SC
01.2024 - 09.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Shift Manager
McDonald's Restaurant
Kingstree, SC
03.2018 - 10.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
Shift Manager
Sonics Drive In
Kingstree, SC
02.2013 - 07.2018
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Processed weekly payroll information using appropriate software applications.
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
Warehouse Forklift Operator
Campbell's Soup
Maxton, NC
01.2011 - 05.2013
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Maintained accurate inventory records and prepared reports for management.
- Ensured all safety protocols were followed while operating the forklift.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Organized items according to size, type, style, color, or product code.
- Processed orders by picking products from shelves within the warehouse.
- Received incoming shipments and checked contents against purchase orders.
Housekeeper
Landmark Hotel
Myrtle Beach, SC
04.2009 - 09.2009
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
Ride Operator
Coney Island Amusement Park
Brooklyn, NY
06.2005 - 10.2008
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
- Verified rider height requirements for each attraction prior to boarding.
- Collaborated with team members to ensure smooth operation of all attractions.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Greeted customers upon arrival at the entrance gates.
- Communicated effectively with other departments regarding performance issues.
- Performed minor repairs as needed such as replacing light bulbs or tightening bolts.
- Performed regular tests on rides and documented results accurately.
Education
High School Diploma -
South Shore
Brooklyn, NY06-2004
Skills
- Advertising and marketing
- Sales
- Branding
- Cost analysis and savings
- Business administration
- Verbal and written communication
Certification
serv safe
Timeline
General Manager
Burger King
01.2024 - 09.2024
Shift Manager
McDonald's Restaurant
03.2018 - 10.2023
Shift Manager
Sonics Drive In
02.2013 - 07.2018
Warehouse Forklift Operator
Campbell's Soup
01.2011 - 05.2013
Housekeeper
Landmark Hotel
04.2009 - 09.2009
Ride Operator
Coney Island Amusement Park
06.2005 - 10.2008
High School Diploma -
South Shore