La Shawn Webb

Work History

Circle K

03.2024 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Contributed to sales growth by upselling products and services based on individual customer requirements.

Medasice LLC

12.2021 - Current

Greeted, Register, collected co-pays from patients
Schedule appointments for providers and patients
Verify insurance
Drug screens , record vitals
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Clear Skye

04.2021 - 12.2021

Greeted, Register, collected co-pays from patients
Schedule appointments for providers and patients
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Community Options INC

10.2019 - 10.2021

Administer medication
Therapeutic regimens
Accompany on medical visits
Navigated complex systems of support for clients, coordinating with multiple agencies and providers to ensure seamless access to essential services.
Implemented crisis intervention strategies when necessary, prioritizing safety while maintaining a compassionate approach.
Improved overall quality of care by providing comprehensive training to junior Direct Support Professionals.
Assisted clients in achieving personal goals by developing customized action plans based on their unique strengths and preferences.
Evaluated client progress regularly using standardized assessment tools, adjusting support strategies as needed to facilitate growth.

Carolina Center for Behavioral Health

07.2018 - 01.2020

Conducted15-minute rounds for safety
Complies with facility safety, infection control and security program
Assisted with physical interventions with patients
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.