Lashawn Williams
West Haven,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.
Overview
11
11
years of professional experience
Work History
Cook - Prep Cook
Orange Health Care Center
07.2015 - Current
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Delivery Associate
Amazon - Reach Logistics
11.2022 - 05.2023
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
Barback - Server
Chief Of Staff, LLC.
10.2015 - 05.2016
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dietary Aide
Apple Rehab
08.2012 - 12.2015
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Education
Associate of Arts - Psychology
Gateway Community College
New Haven, CT05.2022
High School Diploma -
Platt Technical High School
Milford, CT06.2012
Skills
- Food Presentation
- Supply Restocking
- Food Handling
- Order Management
- Surface Cleaning
- Guest Engagement
- Teamwork Abilities
- Inventory Management
- Conflict Resolution
- Customer Service
Timeline
Delivery Associate
Amazon - Reach Logistics
11.2022 - 05.2023
Barback - Server
Chief Of Staff, LLC.
10.2015 - 05.2016
Cook - Prep Cook
Orange Health Care Center
07.2015 - Current
Dietary Aide
Apple Rehab
08.2012 - 12.2015
Associate of Arts - Psychology
Gateway Community College
High School Diploma -
Platt Technical High School
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