Lashawna Hughes
Waffle House
Jacksonville,FL
8
years of professional experience
Oversaw team training and service quality assurance, promoting constructive employee relationships and reinforcing customer loyalty through strategic leadership.
Work History
Sales Associate
6 Years 6 Months- - Delivered responsive and personalized service to diverse clientele, boosting customer satisfaction.
- - Analyzed sales data and adapted product displays and strategies to increase revenue.
- - Maintained up-to-date knowledge of company promotions, policies, and procedures.
- - Handled returns and refunds professionally, ensuring positive customer experiences.
- - Performed cashier responsibilities with accuracy and professionalism.
Night Lead Manager
9 Months- Directed meal service operations, ensuring efficiency and satisfaction for 100 students.
- Managed food costs and supply by implementing precise portion control and strategic planning.
Assistant Manager
1 Year 5 Months- Directed and mentored sales team members to enhance customer service performance.
- Evaluated performance metrics and formulated tailored improvement strategies.
- Oversaw inventory management and purchasing decisions through comprehensive trend analysis and sales forecasting.
- Oversaw daily operations to ensure alignment with company service standards and safety compliance.
Education
GED
Skills
Provided exceptional support to customers
enhancing satisfaction and loyalty.
Assisted in staff training and development initiatives to improve team capabilities.
Facilitated team collaboration to drive project success.
Adapted effectively to diverse workplace environments
fostering inclusivity.
Displayed a professional and poised demeanor in all interactions.
Managed time efficiently to meet project deadlines.
Resolved conflicts promptly and effectively to maintain team harmony.
Conducted performance evaluations to provide constructive feedback.
Communicated verbally with clarity to ensure understanding.
Timeline
Sales Associate
Waffle House
02.2020 - CurrentRead More
Night Lead Manager
Chartwells Dining Services
08.2019 - 05.2020Read More
Assistant Manager
Wendy’s Restaurant
03.2018 - 08.2019Read More
Everest University
GED
Read More