Lashawnda Boles
Savannah,GA
Summary
Proven Customer Service Representative at Sitel, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening, achieved satisfactory outcomes in escalated calls, boosting repeat business. Demonstrates a unique blend of technical and interpersonal skills, driving positive results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sitel
08.2005 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Paul Robeson High School For Human Services
Chicago, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Sitel
08.2005 - 07.2008
Paul Robeson High School For Human Services
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