Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Generic

Tiffany Senchuk

Red Boiling Springs,TN

Summary

Dynamic Licensed Insurance Agent with a proven track record at Tooley & Carver Insurance, excelling in client retention and tailored coverage solutions. Recognized for enhancing sales through effective communication and problem-solving skills, while mentoring junior agents and streamlining operations to boost efficiency and customer satisfaction.

Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.

Knowledgeable agent with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Sitel
04.2021 - 12.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Enhanced team communication by introducing collaborative tools and scheduling regular meetings to discuss progress and challenges.

Licensed Insurance Agent

Tooley & Carver Insurance
12.2023 - 09.2025
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Supported team members during peak periods or absences, demonstrating adaptability and commitment to collective success.
  • Reduced processing errors by implementing strict quality control measures while handling sensitive client information.
  • Enhanced sales skills through ongoing training initiatives, staying current on industry trends and best practices in personal lines insurance sales.
  • Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
  • Mentored junior agents on product knowledge and sales techniques, fostering an environment of continuous growth within the agency.
  • Collaborated with underwriting team to ensure accurate risk assessments, optimizing pricing structures for client affordability.
  • Improved overall agency efficiency by contributing to the development of internal procedures and guidelines for daily operations.
  • Streamlined policy applications for quicker approval times, resulting in higher customer retention rates.

Education

High School Diploma -

Red Boiling Springs
Red Boiling Springs, TN

Licensed - Personal Lines Agent

Pearsonvue
Nashville
04-2021

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Client retention
  • Policy writing
  • Property insurance
  • Auto insurance
  • Training and mentoring
  • Productivity improvements
  • Complaint handling
  • Product and service sales
  • Cross-selling skills
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Insurance sales

Accomplishments

  • Supervised team of 30 staff members.


Certification

  • Licensed Personal Lines 04/2021- Present
  • Flood Training - Current

References

Candace Dorris 615-604-9570

Jennah Knight 615-561-5317

Braxton Crawford 615-670-9570

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Tiffany Senchuk