Lashawnda Branch

Maintained up to date knowledge of insurance products to assist customers

Provided benefit details to customers who are initiating claims

Assisted with claim paperwork

Surpassed targets resulting in team leadership

Showcased compassion and support for customers.

facing challenges

Managed package tracking for large companies

Responded to emails in a timely manner

Resolved issues with empathy, resulting in increased loyalty and repeat business

Documented accounts accordingly

Maintained strong relationships with clients

Enhanced customer satisfaction through issue resolution.

Cultivated trust and understanding with customers.

Delivered expert guidance to address client needs effectively.

Exceeded metrics such as handle time and surveys

Listened to outbound calls ensuring representatives were handling calls properly

Managed stats and ran end of day reports

Oversaw application performance to maintain smooth operations