Lashawnda Lewis
Dallas,TX
Summary
Dedicated Technical Support Representative at CityVet, skilled in customer service and problem-solving. Expertly managed patient histories and coordinated surgical assistance, enhancing overall care. Demonstrated active listening and empathy in follow-up communications, ensuring client satisfaction and fostering trust. Committed to delivering exceptional support in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
CityVet
06.2019 - 09.2024
I was a tech, I was working under a doctor anything that needed to done for the animals I would get it together for the doctor for as taking a history for what brings them in the office for that day what was going on with the animal and pulling up vaccines and also helping with surgery’s, I would also schedule appointments and do call back to check in see how the patient was doing after surgery and appointments
Education
GED -
05.2003
Skills
- Customer service
- Active listening
- Data entry
- Call tracking
- Friendly and patient
- Customer communication and empathy
- Problem-solving
Timeline
Technical Support Representative - CityVet
06.2019 - 09.2024
W.W Samuel High School - GED,
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