Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lashawnda Morant

Douglasville,GA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Lineage Logistics LLC
Lithia Springs, GA
05.2019 - 01.2025
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Manufacturing Operator III

Aveva
Miramar, FL
10.2010 - 01.2019
  • Measured and weighed items to meet quality standards and prevent waste.
  • Followed detailed instructions provided by engineers regarding setup and operation of machinery.
  • Used daily system logs to document production information, discussing issues with management.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Conducted visual inspections of components prior to loading onto machinery.
  • Kept work area clean and organized according to established guidelines.
  • Classified defects from finished orders for record tracking and statistics.
  • Assisted in training new operators on proper use of equipment and safety procedures.

Production Operator

Boston Scientific
Miami, FL
02.2003 - 11.2008
  • Troubleshot equipment problems to repair or report diagnostics.
  • Identified and resolved operational issues with the assistance of maintenance personnel.
  • Classified defects from finished orders for record tracking and statistics.
  • Organized project components according to workflow.
  • Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
  • Used daily system logs to document production information, discussing issues with management.

Education

High School Diploma -

American Academy High School
Miramar, FL
10-2002

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Escalation management
  • Verbal and written communication
  • Customer Interaction
  • Customer service
  • Microsoft Excel
  • Shipping procedures
  • Call center operations
  • Call management
  • Customer relations

References

References available upon request.

Timeline

Customer Service Representative

Lineage Logistics LLC
05.2019 - 01.2025

Manufacturing Operator III

Aveva
10.2010 - 01.2019

Production Operator

Boston Scientific
02.2003 - 11.2008

High School Diploma -

American Academy High School

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Lashawnda Morant