Summary
Overview
Work History
Education
Skills
Timeline
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Lashawnda Theriac

Lashawnda Theriac

Lubbock,TX

Summary

Proven professional with extensive experience in hospitality, notably at Comfort Inn & Suites, adept at enhancing customer experiences and streamlining the check-in process. Skilled in customer service and time management, I have significantly contributed to improving operational efficiency and maintaining high cleanliness standards, ensuring guest satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Comfort Inn & Suites
05.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Housekeeping Cleaner

Staybridge Suites Hotel
02.2024 - 04.2024
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.

Housekeeper

Motel 6 Hotel
08.2023 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Team Member/ Trainer

Whataburger Restaurants L&c
04.2017 - 11.2023
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Facilitated cross-functional training sessions, encouraging collaboration between different departments and teams within the organization.
  • Enhanced overall team performance by introducing relevant industry best practices during training sessions.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Customized training sessions by employee type, level and management requirements.

Education

Sociology

South Plains College
Lubbock, TX

Diploma -

Plainview High School
Plainview, TX
05.2012

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Verbal and written communication
  • Hospitality services
  • Issue handling
  • Hospitality best practices

Timeline

Front Desk Receptionist

Comfort Inn & Suites
05.2024 - Current

Housekeeping Cleaner

Staybridge Suites Hotel
02.2024 - 04.2024

Housekeeper

Motel 6 Hotel
08.2023 - 02.2024

Team Member/ Trainer

Whataburger Restaurants L&c
04.2017 - 11.2023

Sociology

South Plains College

Diploma -

Plainview High School

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Lashawnda Theriac