LaShawnda M. Smith
Hyattsville,MD
Summary
Dynamic Customer Service professional with over 30 years delivering exceptional customer service. Reliable and personable with high level of integrity and strong work ethic. Develops strong customer relationships by providing excellent service. Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach.
Overview
29
29
years of professional experience
Work History
Guest Services
Washington Commanders
06.2023 - Current
- Scan tickets and provide any assistance to guests and fans during their game day experience at the stadium.
- Prepare for game day by organizing promotional materials and giveaways.
- Various guest services duties including supporting special events.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained cleanliness of work sites and guest services stations.
Professional Staff Member
US Senate
03.1995 - Current
- Greet guest and staffers assisting with a variety of questions to foster exceptional customer service.
- Gather, organize, and input information into digital database.
- Schedule meetings, book conference rooms, and assist with organizing office events.
- Assist with onboarding and training of new employees.
- Provide guidance and support to junior staff members in achieving performance goals.
- Oversee logistics for hearings, special hearings, and other events; including arranging security, court reporter, and other administrative requirements.
- Coordinate with Members and staffers to finalize domestic and international travel arrangements.
- Serve as the liaison to the Dept. of State CTO on travel policy and securing travel authorizations and itineraries.
- Process official and tourist passports for Members of Congress and their staff.
- Serve as office emergency coordinator, trained to provide assistance in case of an emergency.
Sales Associate
Walmart
09.2019 - 12.2019
- Maintained the store cleanliness, products, and displays
- Helped coworkers when store was busy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - General Studies
University of The District of Columbia
Washington, DCNo Degree - Business Administration
Prince Georges Community College
Largo, MDNo Degree - General Studies
University College Catholic University
Washington, DCSkills
- Guest services assistance
- VIP guest services
- Welcoming guests
- Understanding of cash management services
Professional Development
- Administrative Assistant Fundamentals
- Fundamentals of Supervision and Management
- US Senate Education and Training Courses
Volunteer Experience
- Mayo Campaign, PG County Sheriff Office, 2022, 2022
- President, PTSA, Longfields Elementary School, 2009, 2011
References
Furnished upon request.
Timeline
Guest Services
Washington Commanders
06.2023 - Current
Sales Associate
Walmart
09.2019 - 12.2019
Professional Staff Member
US Senate
03.1995 - Current
No Degree - General Studies
University of The District of Columbia
No Degree - Business Administration
Prince Georges Community College
No Degree - General Studies
University College Catholic University