Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shawntae Hill

Woodbridge,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Momentum Solar
South Plainfield, NJ
11.2020 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Debt Collector

First Credit Services
Piscataway, NJ
06.2019 - 12.2020
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Parent Advocate

Family Connections Counseling Services
East Orange, NJ
01.2018 - 12.2019
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.

Education

Associate of Science -

Union County College
Cranford, NJ
05.2024

High School Diploma -

Plainfield High School
Plainfield, NJ
06.2014

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Customer Account Management

Timeline

Customer Service Representative

Momentum Solar
11.2020 - 02.2022

Debt Collector

First Credit Services
06.2019 - 12.2020

Parent Advocate

Family Connections Counseling Services
01.2018 - 12.2019

Associate of Science -

Union County College

High School Diploma -

Plainfield High School
Shawntae Hill