Lashaya Lacy
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Correctional Officer
Federal Bureau Of Prisons
01.2024 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
Direct Support Professional
Sarah Seneca Residential Svcs
08.2022 - 01.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
Mail Carrier
Unites States Postal Service
01.2021 - 08.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Store Manager
SalonCentric
02.2017 - 01.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Sales Associate
Macy's Department Store
01.2014 - 02.2017
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Wait Staff Member
Mama Mary's Soul Food
01.2011 - 01.2014
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Hamden High
Hamden, CT06-2008
Skills
- Time management
- Product merchandising
- Customer inquiries
- Product knowledge
- Point-of-sale system
- Adaptability and flexibility
- Store operations oversight
- Hourly shift management
- Opening and closing procedures
- POS systems
Timeline
Correctional Officer
Federal Bureau Of Prisons
01.2024 - Current
Direct Support Professional
Sarah Seneca Residential Svcs
08.2022 - 01.2024
Mail Carrier
Unites States Postal Service
01.2021 - 08.2022
Store Manager
SalonCentric
02.2017 - 01.2021
Sales Associate
Macy's Department Store
01.2014 - 02.2017
Wait Staff Member
Mama Mary's Soul Food
01.2011 - 01.2014
High School Diploma -
Hamden High
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