Lashe Divers
Baltimore,MD
Summary
Experienced and dependable professional with a background in childcare, retail, and hospitality. Skilled in creating positive customer experiences, managing multiple tasks, and maintaining a friendly, organized environment. Proven ability to care for children, assist in sales, and provide excellent service as a hostess, and server. Adaptable, team-oriented, and committed to delivering high-quality support in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host /Restaurant Server
IHOP
Baltimore , MD
05.2024 - 07.2024
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
Daycare Assistant
Busy Bee Daycare
Windsor Mill, MD
06.2023 - 08.2023
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
Sales Associate
Footlocker.com Inc.
Baltimore, MD
04.2022 - 07.2022
- Maintained store cleanliness through meticulous upkeep of floors, windows, and displays.
- Handled customer complaints in a professional manner.
- Executed cash transactions with precision, adhering to company cash handling policies.
- Delivered accurate information regarding products, prices, and services to customers.
- Upsold additional items aligned with customer interests and needs.
- Processed credit card transactions swiftly and securely.
- Conducted regular inventories to monitor stock levels.
Education
High School Diploma -
The Seed School Of Maryland
Baltimore, MD01-2024
Some College (No Degree) -
Virginia Union University
Richmond Va Skills
- Child supervision
- First aid
- Lesson planning
- Activity organization
- Problem solving
- Early education
- Health and safety
- Customer service
- Food safety
- Cash handling
- Multitasking and organization
- Time management
- Inventory management
- Sales techniques
- Customer relationship management
- Brand promotion
- Outgoing personality
- Exceeds sales goals
Certification
Certified Medical Technician
Cpr/ First Aid
Timeline
Host /Restaurant Server
IHOP
05.2024 - 07.2024
Daycare Assistant
Busy Bee Daycare
06.2023 - 08.2023
Sales Associate
Footlocker.com Inc.
04.2022 - 07.2022
High School Diploma -
The Seed School Of Maryland
Some College (No Degree) -
Virginia Union University
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