Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Escalante

Houston

Summary

Detail-oriented and results-driven professional with extensive experience in customer service, data entry, and administrative support. Adept at managing high-volume workloads with accuracy, streamlining processes to improve efficiency, and delivering outstanding customer experiences. Skilled in cross-functional collaboration, conflict resolution, and adapting to fast-paced, high-pressure environments.

Overview

5
5
years of professional experience

Work History

Server

IHOP
05.2025 - Current
  • Managed 15+ tables during peak hours while maintaining a 95% customer satisfaction rating.
  • Upsold menu items, increasing average ticket sales by 12% through product knowledge and rapport-building.
  • Processed cash and card payments with zero discrepancies across shifts.
  • Assisted in training 5 new team members, enhancing service consistency and operational flow.

Customer Service Representative

Conduent
09.2021 - 10.2023
  • Responded to 50+ inbound and outbound customer inquiries daily, providing accurate resolutions within first contact 90% of the time.
  • Processed sensitive account updates with 99% accuracy, ensuring compliance with data privacy regulations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized CRM tools to document customer interactions and track issue resolution timelines, improving workflow efficiency.

Data Entry Clerk

Intouch CX
09.2020 - 10.2021
  • Entered and verified over 500 data records daily with a 98% accuracy rate, meeting strict quality control standards.
  • Organized and maintained electronic files to improve retrieval times by 30%.
  • Cross-referenced multiple data sources to ensure consistency and eliminate duplicates, reducing processing errors by 15%.
  • Supported cross-departmental teams by generating detailed reports, improving project completion times by 10%.

Education

Diploma -

MetroTech Highschool
Phoenix, AZ
05-2007

Skills

  • Hard Skills: Data Entry (75 WPM), Microsoft Office Suite, CRM Systems, POS Systems, Order Processing, Spreadsheet Management, Payment Reconciliation, Call Center Operations, Email Correspondence, Document Verification
  • Soft Skills: Attention to Detail, Problem-Solving, Adaptability, Communication, Multitasking, Team Collaboration, Time Management, Conflict Resolution, Cash handling, Guest engagement

Timeline

Server

IHOP
05.2025 - Current

Customer Service Representative

Conduent
09.2021 - 10.2023

Data Entry Clerk

Intouch CX
09.2020 - 10.2021

Diploma -

MetroTech Highschool

Similar Profiles

CREATE PROFILE