Leora Seward
Portland,OR
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to manage multiple tables and resolve customer issues efficiently. Skilled in cash handling and POS systems, enhancing guest engagement and satisfaction. Recognized for maintaining compliance with health protocols and contributing to a positive dining experience.
Overview
4
4
years of professional experience
Work History
Server
IHOP
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Grant Writer
URS Club
11.2023 - 12.2023
- Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
- Supported capacity building initiatives within the organization by providing training on grant writing best practices to staff members.
- Enhanced collaboration within the organization by providing regular updates on grant activities and progress toward goals.
- Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports.
Server
Shari's Cafe and Pies
12.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - English/ Arts & Letters
Portland State University
Portland, OR06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food Handler's card
- OLCC permit
Timeline
Grant Writer
URS Club
11.2023 - 12.2023
Server
IHOP
06.2022 - Current
Server
Shari's Cafe and Pies
12.2021 - 07.2022
Bachelor of Arts - English/ Arts & Letters
Portland State University
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