LaShea Jackson
Madison,WI
Summary
Dynamic Case Manager with proven expertise at Integrity Residential Services in crisis intervention and client assessment. Successfully developed tailored service plans, enhancing client outcomes through effective collaboration with providers. Skilled in maintaining accurate case documentation while fostering trusting relationships, ensuring continuity of care and support for diverse client needs.
Overview
31
31
years of professional experience
Work History
Case Manager
Integrity Residential Services
Madison, WI
07.2024 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with other service providers to ensure continuity of care for clients.
- Participated in professional development activities related to case management best practices.
- Organized group activities to provide socialization opportunities for clients.
- Provided crisis intervention support for clients in emergency situations.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Educated clients about mental health conditions, medications and self-care techniques.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Case Manager
Best life resident
Verona, WI
03.2021 - 05.2024
- Maintained accurate case records and documentation according to agency guidelines.
- Participated in professional development activities related to case management best practices.
- Organized group activities to provide socialization opportunities for clients.
- Provided crisis intervention support for clients in emergency situations.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Case Manager
Integrity Residential Services
Madison, WI
05.2015 - 10.2021
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with other service providers to ensure continuity of care for clients.
- Participated in professional development activities related to case management best practices.
- Organized group activities to provide socialization opportunities for clients.
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Coordinated transportation services for clients who lacked access to reliable transportation.
Resident Assistant
Trinity residential
Madison, WI
04.2013 - 05.2016
- Participated in regular staff meetings with Resident Director.
- Enforced University policies while maintaining an atmosphere conducive to learning.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
Resident Assistant
Fountainhead Homes
Madison, WI
06.2008 - 11.2015
- Participated in regular staff meetings with Resident Director.
- Enforced University policies while maintaining an atmosphere conducive to learning.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
Cooker Operator
Claire of Middleton
Middleton, WI
01.2005 - 08.2008
- Mixed ingredients according to formulas using tools such as blenders or mixers.
- Tested samples of cooked products for taste, texture, smell, and appearance prior to release.
- Followed standard operating procedures while preparing different types of food products.
Resident Assistant
Claire bridge of Middleton
Middleton, WI
08.1998 - 10.2005
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
Teacher's Assistant
Room To Grow Preschool
Middleton, WI
06.1994 - 11.1995
- Assisted teachers in creating lesson plans and providing instructional materials.
Education
GED -
Lafollett High School
Madison, WI05-1997
Skills
- Case documentation
- Crisis intervention
- Service planning
- Client assessment
- Transportation coordination
- Collaboration with providers
Timeline
Case Manager
Integrity Residential Services
07.2024 - Current
Case Manager
Best life resident
03.2021 - 05.2024
Case Manager
Integrity Residential Services
05.2015 - 10.2021
Resident Assistant
Trinity residential
04.2013 - 05.2016
Resident Assistant
Fountainhead Homes
06.2008 - 11.2015
Cooker Operator
Claire of Middleton
01.2005 - 08.2008
Resident Assistant
Claire bridge of Middleton
08.1998 - 10.2005
Teacher's Assistant
Room To Grow Preschool
06.1994 - 11.1995
GED -
Lafollett High School
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