Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
Generic

Lashea Moore

Clarksdale,MS

Summary

(Healthcare Claims Project Supervisor )Dynamic healthcare supervisor with a proven track record , enhancing patient satisfaction through efficient scheduling and staff training. Skilled in operations management and conflict resolution, I drive quality improvement initiatives that foster teamwork and elevate service delivery standards. Committed to optimizing workflows and ensuring compliance with healthcare regulations. 9 Year

( Tax & Auditing Services)Tax professional with comprehensive understanding of tax regulations and compliance. Ensured accurate tax filings and provided valuable insights to optimize client returns. Collaborative team player with results-driven mindset, adaptable to evolving tax laws and client needs. Proven skills in detailed tax analysis and client advisory services. 12 years

Operational Supervisor Customer Service-Retail

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.(11 years+)Remote

Overview

14
14
years of professional experience

Work History

Healthcare Supervisor/QA Analyst

Axion Staffing
02.2021 - 12.2025
  • Remote Supervised daily operations ensuring compliance with healthcare regulations and standards. Worked with 5 different clients during the duration on my time at the company.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Developed training programs enhancing staff performance and patient care quality.
  • Coordinated patient scheduling, optimizing workflow efficiency across departments.
  • Implemented process improvements resulting in reduced wait times for patients.
  • Collaborated with development teams to clarify requirements and improve testing processes.

Apple Recruiter

Apple
01.2023 - 08.2025
  • Remote expert product knowledge and personalized solutions to enhance customer satisfaction.
  • Assisted in training new team members on Apple product features and customer service best practices.
  • Streamlined candidate sourcing processes using advanced applicant tracking systems and recruitment software.
  • Developed and implemented innovative recruiting strategies to attract top talent for diverse roles.
  • Conducted in-depth interviews to assess candidate qualifications and cultural fit within organizational values.

Opertional Manager/Verified Pro

TurboTax
11.2013 - 04.2025
  • Led cross-functional teams to deliver client projects on time and within budget.
  • Filing Business & Personal returns
  • Audit services
  • Client Support
  • Downloading tax Software
  • Oversaw daily operations, ensuring efficiency and adherence to company policies.

Customer Service Representative

Teleflora
07.2011 - 09.2013
  • Resolved customer inquiries through effective communication, enhancing satisfaction and loyalty.
  • Managed product returns and exchanges, ensuring compliance with company policies and procedures.
  • Documented customer interactions accurately in CRM systems for future reference and reporting.
  • Collaborated with team members to streamline processes, improving response times for service requests.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • ordering Tracking
  • Updating member order info

Education

Bachelor of Science -

Colorado Technical University
Colorado Springs, CO
02-2026

Associate of Arts - Associate of Science in Management

Colorado Technical University
Colorado Springs, CO
05-2015

Skills

  • Clinical leadership
  • Patient confidentiality
  • Healthcare management
  • Staff training and development
  • Operations management
  • Customer relations
  • Customer satisfaction
  • Building relationships
  • Complaint handling
  • Documentation
  • Follow-up skills
  • Income tax preparation
  • Document preparation
  • Organization skills
  • Local, state, and federal tax returns
  • Client communication
  • Data gathering
  • Scheduling appointments
  • Filing systems
  • Typing speed
  • Document management
  • Meeting coordination
  • Customer service background
  • Customer service
  • Call monitoring
  • Feedback delivery
  • Training and coaching
  • Teamwork
  • Talent acquisition
  • Candidate screening

Qualifications

3+ years of computer proficiency experience (multi-tasking through multiple applications -Outlook,Excel and Word.) including Microsoft

3+ years of customer service or healthcare related experience -9 years of call center

3 years of Project & Management experience

1+ years of Quality Assurance Supervisor /tech support

2 years of Tax preparations & auditing

3 + Remote experience + years

Timeline

Apple Recruiter

Apple
01.2023 - 08.2025

Healthcare Supervisor/QA Analyst

Axion Staffing
02.2021 - 12.2025

Opertional Manager/Verified Pro

TurboTax
11.2013 - 04.2025

Customer Service Representative

Teleflora
07.2011 - 09.2013

Bachelor of Science -

Colorado Technical University

Associate of Arts - Associate of Science in Management

Colorado Technical University