Lashinita Carter
Macon,GA
Summary
Insurance Adjuster with experience in customer communication, coverage review, and resolving complex claim issues. Handles high case volumes with accuracy, documenting policy details, liability, and reserve changes while keeping policyholders informed. Brings strong active listening, empathy, and customer service skills from GEICO roles.
Overview
1
1
Certification
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Insurance Adjuster
GEICO
Macon
10.1997 - Current
- Evaluated coverage, liability, and damage estimates to ensure accurate claim assessments for GEICO insurance files.
- Investigated GEICO auto claims using policy details, accident reports, and customer statements.
- Communicated claim status with policyholders, repair shops, and medical providers.
- Recorded claim notes and reserve adjustments in GEICO claims systems to maintain comprehensive documentation.
- Coordinated inspections, towing, and rental support during claim processing.
- Addressed customer concerns by providing clear explanations of claim decisions and outlining next steps to enhance customer understanding.
- Informed claimants about the claims process and answered questions regarding policies.
Insurance Agent
GEICO
Macon, GA
10.1997 - 04.2021
- Delivered exceptional customer service, enhancing overall customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved billing concerns and order issues following company policies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified and leveraged upselling opportunities, aligning additional products with customer needs.
- Developed strong customer relationships to encourage repeat business.
- Enhanced customer retention by effectively offering tailored discount options.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Organizational Leadership
Valdosta State University
Valdosta, GA 08.2021 - 05.2023
Skills
- Customer service
- Customer communication
- Active listening
- Empathy
- Fact finding
- Attention to detail
- Claims investigation
- Coverage analysis
- Liability assessment
- Claims reporting
- Claims documentation
- Reserve management
Certification
Emergency roadside dispatcher assistant customer with getting vehicle towed in a break down or accident
Timeline
Bachelor of Science - Organizational Leadership
Valdosta State University
08.2021 - 05.2023
Insurance Adjuster
GEICO
10.1997 - Current
Insurance Agent
GEICO
10.1997 - 04.2021