LaShonda DeCrumpe
Pembroke Pines,Florida
Summary
Dynamic pharmacy professional with 11 years of experience. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Results-driven professional with substantial expertise in patient relationship management and support. Skilled at identifying and addressing patient needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician (Dermatology)
Capsule
03.2025 - Current
- Processed prescription requests through electronic health systems efficiently.
- Collaborated with healthcare team to ensure optimal patient care outcomes.
- Implemented safety protocols to maintain compliance with pharmacy regulations.
- Managed customer inquiries, providing excellent service and support promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Success Specialist
28Health
04.2023 - 05.2025
- Cultivated strong relationships with clients to enhance overall satisfaction and retention.
- Collaborated with cross-functional teams to resolve customer inquiries efficiently.
- Educated customers on product features and best practices for maximized usage.
- Analyzed customer feedback to identify trends and recommend improvements.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Pharmacy Technician Manager
SimpleHealth
09.2019 - 04.2023
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored junior technicians, enhancing team productivity and service quality.
- Implemented workflow improvements to streamline prescription filling processes, reducing turnaround time.
- Developed training materials and educational programs for staff on pharmacy protocols and best practices.
- Fostered a collaborative environment among team members, promoting communication and teamwork for better service delivery.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective pharmacy management.
Education
High School Diploma -
Florida School of Excellence
Miami, FL01-2006
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Pharmacy software proficiency
Certification
- Florida Board of Pharmacy, Registered Pharmacy Technician (Rpt 66397)
- Illinois Division of Professional Regulation, Registered Pharmacy Technician (049.316891)
- Idaho Division of Occupational and Professional Licenses, Registered Pharmacy Technician (79718580)
Timeline
Pharmacy Technician (Dermatology)
Capsule
03.2025 - Current
Customer Success Specialist
28Health
04.2023 - 05.2025
Pharmacy Technician Manager
SimpleHealth
09.2019 - 04.2023
High School Diploma -
Florida School of Excellence