Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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LaShonda Eiland

LaShonda Eiland

Chicago,IL

Summary

Experienced operations professional specializing in workflow optimization and coordination. Strong track record in fostering team collaboration and ensuring operational efficiency. Strengths include strong analytical skills, strategic planning abilities, and communication prowess. Committed to delivering reliable outcomes in dynamic environments.

Overview

11
11
years of professional experience

Work History

Patient Access Operations Coordinator

Northwestern Medicine
Chicago, US
06.2023 - Current
  • Facilitates and resolves administrative processes of registration by addressing diverse departmental needs including facilities, information systems, communications, and office equipment.
  • Implement and modify systems and procedures by examining operating practices, record-keeping systems, forms control, supplies inventory, and office resources.
  • Developed strategies for streamlining workflow processes.
  • Utilize designated resources across the institution and department to offer consultation, education, technical, or informational services to internal and external stakeholders.
  • Facilitate development and execution of policies and procedures governing department operations under leadership guidance.
  • Conduct performance coaching and mentoring, supplying ongoing feedback to staff within department.
  • Support recruitment efforts by conducting interviews and selecting candidates within department.

Patient Access Specialist Team Lead

Northwestern Medicine
Chicago, US
11.2021 - 06.2023
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Manage monthly supply requisitions for departments.
  • Conduct training and education sessions for new hires and team members effectively.
  • Implement effective service recovery strategies to rectify challenges or service failures upon occurrence.

Patient Access Specialist

Northwestern Medicine
Chicago, IL
10.2017 - 11.2021
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Patient Access Representative

NorthShore University HealthSystem
Skokie, US
01.2016 - 12.2016
  • Coordinated patient appointment scheduling and hospital processes while managing EPIC database updates
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.

Customer Service Specialist

Best Buy
Chicago, US
05.2014 - 06.2015
  • Collaborated with department colleagues to deliver customer solutions and finalize commission sales.
  • Facilitated store solutions and clarified details concerning store programs, services, and product locations.
  • Managed efficient and correct processing of all returns, exchanges, financing, service requests, and defective products.

Education

Master of Science - Management and Leadership

Western Governors University
Salt Lake City, UT
08.2022

Bachelor of Arts - Justice Studies

Northeastern Illinois University
Chicago, IL
05.2015

Associate of Arts - Criminal Justice

Harold Washington College
Chicago, IL
05.2010

Skills

  • Team leadership
  • Communication skills
  • Training facilitation
  • Conflict resolution
  • Operational planning
  • Strategic execution

Accomplishments

  • NM Leading with Excellence Certificate Program: Leading Others
  • NM Professional Development Essentials Certificate Program: Teamwork
  • NM Better Together Cohort Leader

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Operations Coordinator

Northwestern Medicine
06.2023 - Current

Patient Access Specialist Team Lead

Northwestern Medicine
11.2021 - 06.2023

Patient Access Specialist

Northwestern Medicine
10.2017 - 11.2021

Patient Access Representative

NorthShore University HealthSystem
01.2016 - 12.2016

Customer Service Specialist

Best Buy
05.2014 - 06.2015

Master of Science - Management and Leadership

Western Governors University

Bachelor of Arts - Justice Studies

Northeastern Illinois University

Associate of Arts - Criminal Justice

Harold Washington College

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LaShonda Eiland