Lashonda Furby
Budd Lake,NJ
Summary
Dynamic professional with a proven track record in small business operations and guest service excellence, notably at Extended Stay America. Skilled in planning and execution, I've successfully managed operations, enhanced customer satisfaction, and promoted brand identity. Demonstrating strong vendor relations and a commitment to quality control, achieving significant improvements in service, delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Extended Stay America
12.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Small Business Owner
Journey Green
11.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Hostess
J&K Steakhouse
04.2017 - 02.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Certificate - Certified Production Technician
NJMEP
Morristown High School
Morristown, NJSkills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Equipment Operations
- OSHA Standards
- Quality Control
- Laboratory Techniques
Timeline
Guest Service Representative
Extended Stay America
12.2024 - Current
Small Business Owner
Journey Green
11.2022 - Current
Hostess
J&K Steakhouse
04.2017 - 02.2020
Certificate - Certified Production Technician
NJMEP
Morristown High School
Similar Profiles
ATEF AMROATEF AMRO
Maintenance Engineer at Extended Stay AmericaMaintenance Engineer at Extended Stay America
Shauntaya WilliamsShauntaya Williams
Guest Service Representative at Extended Stay AmericaGuest Service Representative at Extended Stay America
Alexis BrutonAlexis Bruton
Assistant Manager at Extended Stay AmericaAssistant Manager at Extended Stay America