LaShonda Lane
Winston Salem,NC
Summary
Dynamic Executive Housekeeper with a proven track record at Courtyard by Marriott, enhancing guest satisfaction through effective staff training and quality assurance. Expert in inventory control and problem-solving, I implemented efficient cleaning processes that improved productivity and reduced turnaround times, fostering a collaborative team environment.
Overview
26
26
years of professional experience
Work History
Executive Housekeeper
Courtyard by Marriott
Winston-Salem, NC
03.2019 - 04.2026
- Led daily operations to ensure cleanliness and guest satisfaction in all hotel areas.
- Trained and supervised housekeeping staff to maintain high standards of service quality.
- Implemented efficient cleaning processes, enhancing productivity and reducing turnaround times.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Developed and maintained inventory management systems for cleaning supplies and equipment.
- Collaborated with departments to coordinate special requests and guest services effectively.
- Resolved guest complaints promptly, improving overall guest experience ratings.
- Established training programs for new hires, promoting team engagement and skill development.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Inspector
Courtyard by Marriott
Winston-Salem, NC
09.2013 - 02.2019
- Conducted thorough inspections of guest rooms to ensure adherence to brand standards and quality control.
- Identified maintenance issues and coordinated with staff for timely resolution, enhancing guest satisfaction.
- Maintained accurate records of inspections, documenting compliance and recommending improvements as needed.
- Trained new team members on inspection protocols and safety procedures, fostering a culture of excellence.
- Collaborated with housekeeping to optimize cleaning processes, ensuring efficiency in room turnover times.
- Assisted management in developing inspection checklists tailored to specific operational needs and standards.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Laundry Attendant
Courtyard by Marriott
Winston-Salem, NC
06.2005 - 09.2013
- Operated laundry equipment to ensure efficient processing of guest linens and uniforms.
- Sorted, washed, dried, and folded items according to established hotel standards.
- Maintained cleanliness and organization of laundry area for optimal safety and efficiency.
- Monitored inventory levels of cleaning supplies and requested restocks as needed.
- Collaborated with housekeeping team to prioritize urgent laundry requests for timely service delivery.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
Room Attendant
Courtyard by Marriott
Winston-Salem, NC
09.2000 - 06.2005
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Inspected room conditions and reported maintenance issues promptly for efficient resolution.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for operational efficiency.
- Collaborated with housekeeping team to achieve daily cleaning targets and maintain high standards.
- Assisted guests with special requests, fostering positive experiences during their stay.
- Implemented best practices in sanitation and safety protocols to ensure compliance with health regulations.
- Trained new staff on cleaning procedures, contributing to improved team performance and service quality.
- Developed streamlined processes for room turnover, enhancing productivity within the housekeeping department.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Housekeeping/ Floor Tech -
Goodwill Industries
Winston-Salem, NCHigh School Diploma -
R J Reynolds High School
Winston-Salem, NC06.1995
Skills
- Task delegation
- Inventory control
- Health and safety regulations
- Staff scheduling
- Housekeeping
- Staff training and development
- Chemical handling
- Staff management
- Quality assurance
- Policy enforcement
- Cost control
- Time management expert
- Expense tracking
- Laundry oversight
- Housekeeping management
- Room inspection
- Laundry operations
- Supply replenishment
- Floor vacuuming
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Customer service
- Problem-solving
- Attention to detail
- Sweeping and mopping
- Reliability
- Excellent communication
- Team collaboration
- Cleaning bathrooms
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Guest service and support
- Deep cleaning protocols
- Interior and exterior cleaning
- Flexible schedule
- Professional and courteous
- Trash collection and disposal
- Guest request response
References
Theresa Gilford
(919)352-8775
speakoutloud.sol@gmail.com
Arbor Acres
Alexcia Lane
(336)918-1985
lane80bacon@gmail.com
Graylyn Estates
Antonio Daniels
(336)929-4513
tmitetime2@gmail.com
IBM
Timeline
Executive Housekeeper
Courtyard by Marriott
03.2019 - 04.2026
Inspector
Courtyard by Marriott
09.2013 - 02.2019
Laundry Attendant
Courtyard by Marriott
06.2005 - 09.2013
Room Attendant
Courtyard by Marriott
09.2000 - 06.2005
Housekeeping/ Floor Tech -
Goodwill Industries
High School Diploma -
R J Reynolds High School