LASHONDA LINDSEY
COLLIERVILLE,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Cash Vault Specialist
Brinks Security
02.2022 - 10.2023
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Assisted customers with banking needs and inquiries.
Certified Municipal Finance Officer/CMFO/Recorder
Moscow City Hall
11.2021 - 11.2022
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Accessed and used computer software applications to update and maintain records.
Customer Service Representative
Crisp Connections
10.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Tax Preparer Assistant
QuickCash Taxes
12.2014 - 12.2020
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Analyzed financial records to verify accuracy of tax returns.
Education
High School Diploma -
Fayette Ware Comprehensive High School
Somerville, TN05.2014
Skills
- Communication Proficiency
- Critical Thinking
- Conflict Resolution
- Attention to Detail
- Scheduling
- Account Updating
- Consultative Sales
- Information Security
Timeline
Cash Vault Specialist
Brinks Security
02.2022 - 10.2023
Certified Municipal Finance Officer/CMFO/Recorder
Moscow City Hall
11.2021 - 11.2022
Customer Service Representative
Crisp Connections
10.2020 - 02.2022
Tax Preparer Assistant
QuickCash Taxes
12.2014 - 12.2020
High School Diploma -
Fayette Ware Comprehensive High School
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