Lashonda Wilson
Columbus,GA
Summary
Dynamic leader with a proven track record at Home Depot, excelling in inventory oversight and fostering customer service excellence. Mastered conflict resolution and employee motivation, significantly enhancing team productivity and customer satisfaction. Skilled in financial management and task delegation, driving operational efficiency and performance improvements.
Overview
9
9
years of professional experience
Work History
Supervisor
Exchange
Columbus, GA
03.2023 - 01.2025
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed strategies to improve team performance and productivity.
Front End Supervisor
Home Depot
Winder, GA
08.2017 - 07.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Welcomed large volume of guests and improved overall customer service.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Managed daily operations, client relations and IT.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Cashier
Liberty Gas Station
Columbus, GA
10.2015 - 08.2017
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customers' questions and provided information on store procedures or policies.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
Education
GED -
Tillinghurst Adult Ed
Columbus, GA08-2007
Some College (No Degree) - Business Administration and Management
Strayer University
Covington, GASkills
- Inventory oversight
- Customer service
- Documentation and reporting
- Conflict resolution
- Staff discipline
- Complex Problem-solving
- Relationship building
- Employee motivation
- Financial management
- Task delegation
References
References available upon request.
Timeline
Supervisor
Exchange
03.2023 - 01.2025
Front End Supervisor
Home Depot
08.2017 - 07.2023
Cashier
Liberty Gas Station
10.2015 - 08.2017
GED -
Tillinghurst Adult Ed
Some College (No Degree) - Business Administration and Management
Strayer University
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