Lashondra Bradley
Pembroke Pines
Summary
Professional with extensive experience in emergency response and customer service, adept at managing high-pressure situations. Responded to emergency calls, effectively dispatching assistance while ensuring follow-up for individual well-being. Demonstrated strong communication skills and collaboration with team members to enhance response times and member engagement. Proven ability to multitask and prioritize in fast-paced environments, utilizing crisis management and problem-solving skills to achieve positive outcomes.
Overview
9
9
years of professional experience
Work History
Personal Response Associate (overnight)
Connect America
Pembroke Pines
10.2023 - 05.2025
- Responded to emergency calls from systems like Lifeline and dispatched appropriate help in situations such as falls or medical emergencies
- Handled non-emergency requests for assistance with professionalism and empathy
- Followed up on calls to ensure the well-being of individuals in need
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated strong communication skills in high-pressure situations
- Collaborated effectively with team members to coordinate timely responses to emergency situations
Member Engagement Representative
AvMed
Doral
09.2021 - 05.2023
- Responded to member calls promptly and efficiently to address inquiries related to payments, insurance claims, benefits, and medication
- Managed high volume call center environment, as well as email and chat message inquiries through member portal
- Provided exceptional customer care to ensure member satisfaction
- Utilized strong communication skills to effectively assist members with their needs
- Collaborated with team members to streamline processes and improve member engagement
- Demonstrated ability to multitask and prioritize tasks in a fast-paced environment
Reset merchandiser Team Lead
CROSSMARK
Florida
01.2016 - 08.2021
- Supervised 7-8 Reset Merchandisers in executing computerized planograms for retail stores
- Promoted to leadership role for strong work ethic and exceptional customer service
- Mentored new hires on machine operations and implemented safety training
- Delegated daily tasks to optimize team productivity
- Ensured customer care by addressing any issues or concerns promptly
- Analyzed sales data to make informed merchandising decisions
Education
Medical coding and billing -
Everest university
Jacksonville, FL06.2008
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Leadership
- Microsoft word
- Microsoft excel
- Problem Resolution
- Salesforce CRM
- Crisis management
- Data entry
- Active listening
- Member engagement
- Call center experience
- Problem-solving aptitude
- Benefits verification
- Interpersonal skills
Timeline
Personal Response Associate (overnight)
Connect America
10.2023 - 05.2025
Member Engagement Representative
AvMed
09.2021 - 05.2023
Reset merchandiser Team Lead
CROSSMARK
01.2016 - 08.2021
Medical coding and billing -
Everest university