LaShondra Marshall
New Orleans,LA
Summary
Professional with extensive experience in office management. Skilled in optimizing administrative processes, enhancing team collaboration, and driving operational efficiency. Adept at managing multiple priorities, ensuring smooth office functions, and adapting to dynamic environments. Strong focus on achieving results through effective communication, problem-solving, and attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Office Manager
Lafeet Foot and Ankle INC
05.2019 - 01.2025
- Maintained accurate patient data, including medical history, laboratory results, and billing information
- Coordinated with insurance companies to verify coverage of services rendered
- Oversaw the day-to-day operations of the front desk to ensure efficient patient flow
- Trained new staff on office procedures, software programs, and customer service protocols
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations
- Managed staff scheduling and conducted performance reviews
- Represented the work unit at meetings or conferences as a liaison for requests or complaints
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote company culture.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
Clinical Coordinator
Tillery Family Practice
09.2008 - 05.2019
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Trained new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
- Participated in regular team meetings discussing process improvements, leading to more effective workflows within the clinic setting.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Contributed to revenue growth by accurately coding claims for submission to insurance providers.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Maintained complete documentation for permanent records and auditing purposes.
- Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
- Maintained knowledge of standardized medical billing codes.
- Verified and reconciled service charges with insurance companies and payment providers.
- Implemented new administrative procedures that led to a significant improvement in overall office organization and functionality.
Direct Service Worker
Cornerstone Caregivers
02.2006 - 11.2012
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Assisted disabled clients to support independence and well-being.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Implemented behavior management strategies to address challenging behaviors while maintaining a respectful environment for all clients involved.
- Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Liaised with key accounts to deliver targeted administrative household support.
Education
Associate of Applied Science - Business Administration And Management
Pierpont Community & Technical College
Fairmont, WV04-2025
Associate of Applied Science - Practical Nursing
Kings Career Institute
Pompano Beach, FL05.2017
Clinical Medical Assistant -
Impressive Healthcare Training
New Orleans, LA02.2016
Phlebotomy Technician/Instructor -
Kings Career Institute
West Palm Beach, FL01.2007
High School Diploma -
Parkview Baptist High School
Houston, TX05.2006
Certified Nurse Assistant -
Mercy Educational Institute
New Orleans, LA08.2000
Skills
- HR/Office Management
- Staff Management
- Document management
- Microsoft 365
- ICD9 /CPT Coding
- Body mechanics knowledge
- Compliance implementation
- Medication monitoring
- Infection control standards
- ADL support
- Human resources management
- Meeting coordination
- Employee training
- Payroll processing
- Office administration
- Organizational leadership
Certification
- Phlebotomy Instructor
- Phlebotomy Technician
- EKG Technician
- Clinical Medical Assistant
- Diploma in Practical Nursing
- Certified American Heart Association/CPR Instructor
- Clinical Hemodialysis Technician/Preceptor
- Certified Nurse Assistant
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Executive Office Manager
Lafeet Foot and Ankle INC
05.2019 - 01.2025
Clinical Coordinator
Tillery Family Practice
09.2008 - 05.2019
Direct Service Worker
Cornerstone Caregivers
02.2006 - 11.2012
Associate of Applied Science - Business Administration And Management
Pierpont Community & Technical College
Associate of Applied Science - Practical Nursing
Kings Career Institute
Clinical Medical Assistant -
Impressive Healthcare Training
Phlebotomy Technician/Instructor -
Kings Career Institute
High School Diploma -
Parkview Baptist High School
Certified Nurse Assistant -
Mercy Educational Institute
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