Lashondria Zeigler
Memphis,TN
Summary
Accomplished Case Manager adapt at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients needs and return each to optimal quality of life.
Overview
18
18
years of professional experience
Work History
Case Manager
Veritas-HHS Child Support
Memphis, TN
12.2024 - Current
- Reviewed and managed client cases in compliance with DHS guidelines.
- Verified addresses, employment, and documentation for accuracy.
- Provided client support by resolving needs promptly and effectively.
- Maintained detailed case notes and records to ensure compliance and quality service.
- Collaborated with internal teams and outside agencies to coordinate client services.
Relationship Banker ll
Regions Bank
Memphis, USA
04.2021 - 12.2024
- Opened and closed customer accounts, ensuring compliance with banking regulations.
- Processed mortgage applications and financial transactions accurately and efficiently.
- Held and utilized Notary Public license to complete official documentation.
- Delivered financial guidance and product education to help clients meet their goals.
- Built strong customer relationships through problem-solving and personalized service.
Sales Agent, Customer service (hybrid/remote)
Ashley Furniture
Hacks Cross
08.2017 - 04.2021
- Assisted customers throughout the full purchasing process, from selection to delivery.
- Coordinated and tracked delivery schedules, ensuring customer satisfaction.
- Resolved customer issues with returns, complaints, and service needs.
- Provided product knowledge and guidance to help clients make informed decisions.
- Consistently met customer service and sales goals through personalized support.
Sushi Chef/Management
Genji
Birmingham, USA
05.2008 - 08.2017
- Promoted from Assistant Manager (3 years) to Manager (5 years) and relocated to Memphis to lead store operations.
- Managed daily operations, overseeing 5–10 employees to ensure smooth workflow.
- Trained, coached, and supervised staff to maintain high service and food quality standards.
- Handled customer orders, service concerns, and resolved complaints effectively.
- Conducted inventory management, ordering, and prep work to maintain efficiency.
- Balanced administrative duties with hands-on leadership in a fast-paced environment.
Education
Bachelor Degree - Business Administration And Management
Colorado Technical University
Colorado Springs, CO 09.2025 - 11.2025
Some College -
Jefferson State Community College
Birmingham, AlHigh School Diploma -
Jackson-Olin High School
Skills
- Customer Service
- Communication
- Time Management
- Management
- Typing
- Microsoft
- Notary
- Sales
- Chrome
- Workday
- Loans
- Ira
- NMLS certified
Timeline
Bachelor Degree - Business Administration And Management
Colorado Technical University
09.2025 - 11.2025
Case Manager
Veritas-HHS Child Support
12.2024 - Current
Relationship Banker ll
Regions Bank
04.2021 - 12.2024
Sales Agent, Customer service (hybrid/remote)
Ashley Furniture
08.2017 - 04.2021
Sushi Chef/Management
Genji
05.2008 - 08.2017
Some College -
Jefferson State Community College
High School Diploma -
Jackson-Olin High School