La'Shone Bailey
Coon Rapids ,MN
Summary
Dynamic Patient Access Representative with a proven track record at Allina Customer Experience Center, excelling in patient registration and insurance verification. Demonstrated expertise in HIPAA compliance and exceptional customer service, ensuring accurate documentation and efficient appointment scheduling. Committed to enhancing patient experiences through meticulous data entry and effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Allina Customer Experience Center
Coon Rapids, MN
02.2024 - Current
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Patient Registration
Hennepin County Medical Center
Minneapolis, MN
10.2024 - 02.2025
- Ensured all patient registration forms were completed accurately and efficiently.
- Assisted in patient registration and insurance verification processes.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
Patient Registration Representative
North Memorial Medical Center
Robbinsdale , MN
08.2022 - 10.2024
- Verified insurance eligibility through online portals or by phone calls.
- Updated patient information in database regularly to ensure accuracy of records.
- Assisted patients with completion of forms needed for admission process.
Education
Some College (No Degree) - Pharmacy Technician
Rasmussen University
Some College (No Degree) - Human Resources
Anoka Technical College
Anoka, MNSkills
- Patient registration
- Insurance verification
- HIPAA compliance
- Customer service
- Data entry
- Appointment scheduling
Certification
- CNA
- BLS
Timeline
Patient Registration
Hennepin County Medical Center
10.2024 - 02.2025
Patient Access Representative
Allina Customer Experience Center
02.2024 - Current
Patient Registration Representative
North Memorial Medical Center
08.2022 - 10.2024
Some College (No Degree) - Pharmacy Technician
Rasmussen University
Some College (No Degree) - Human Resources
Anoka Technical College
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