LaShone Earles

• Appellant Support Office Salary $ 98,970.00

Relocation Project Manager - Coordinate/manage all daily space management and facilities major relocation plan to reallocate retail space to Lessor.

• Trained and aid to manage Team on Program and Project Management Life Cycle; Scheduling and Contract Officer Representative (COR) requirements
• Conduct Risk Management or Quality Assurance Surveillance by performing “Walk Through” daily to retrieve sensitive documents, oversee Contractor’s performance; to ensure government pays only for level of services received
• Strategically, assist to create Command Post as part of Action Plan to implement CDC guidelines on Contact Tracing to transition workforce population to home
• Adhering to high ethical standards of doing business and unconditionally following company Ethics and Compliance rules
• Responsible for undertaking regular inspection and audits of equipment, facilities, personnel compliance to standard operating procedures aimed at reducing unsafe practices, accidents and incidents involving people, equipment and property
• Perform IGCE (Independent Government Cost Effect) to purchase furniture using Veterans First Vendors
• Aid to Manager on minor construction projects, prepare budget estimates, schedules and on-site management
• Prepare furniture requisitions and complete purchase order agreement to Contracting Officer for approval
• Update date floor plan for architectural, furniture, electrical and voice/data layouts
• Accomplishments FY2020-Developed Database Management System using MS Access database program that allows each employee to update data simultaneously
• System's mainframe is to manage Facilities, Space Management, Metro Benefits, Tele-work, PIV, and Employee Geographic data
• MS Access Database supplies way to structure data into Forms
• Deployed Logistics & Communications Program Emergency and Alerting Accountability System (EAAS); coordinates as promptly as possible; and assures the readiness for the entire agency disaster response operations and accountability
• Pace Management -Engage with, AFGE, General Services Administration, Office of Management and Budget, and Veterans Affairs Administration & Senior Executive Services management
• To strategically discuss framework and goals to return federal employees to work during COVID-19
• Evaluate existing space optimization projects with Facility Manager to apply long-term goals on keeping safe and Covid-19 free environment.
• Implementing “People over Place” method by conducting critical review against organizational objectives and performance goals to close gaps on how space would be assigned in future, to meet agencies objectives.
• Analyze and relate to specific policies and operations by performing assessment of current workforce and seat assignment.
• Adopting CDC key model indicators by implanting Social Distance compliance, workspace density, sanitization process, fixed asset management, environmental quality, hoteling process and contamination response plan.
• Recommend action plans to Facilities Manager by clearly defining changes in Space Management suggesting reallocating space during Lease revisions and continue to maximize telework.
• Build skills by creating MS Access Database to accommodate and reinforce rapid changes in Space and Facilities Management, Human Capital
• The database actively drives and manage a clear data & demand landscape
• Close alignment with respective of agencies mission to cross function between Space Management, Facilities, and Telework Arrangements for workforce population
• Develop risk factors and mitigation strategies with Facility Manager
• Enhance department and organization reputation by accepting ownership for carrying out new and different requests; exploring opportunities to add value to job accomplishments -Development, evolvement, and maintenance of workplace concepts (i.e
• MS Project), including research, benchmark, presentation, and recommendation of what to do, where, when and how
• Certified COR and ACOR with planning authority -Delegation of Authority as Alternate Contracting Officer's Representative (ACOR), Department of Veterans Affairs (VA) Financial Management Division Board of Veterans' Appeals (BVA)
• Manages Contracts for Furniture, Books and Shredding Services
• Develop preliminary cost estimates, or initial OBM Exhibit-300 case summery to support justification
• Prepare and manage strategic planning meetings (on- and off-site), which may include guiding participants to deliberate “Contract” decisions defined by Senior Level Management Leadership
• Communicated business opportunities and recommend action plans with Stakeholders and Business Development Managers
• Established and formalize requirements with Program Project Manager to complete business case analysis in order to meet specific requirements
• Verify resultant products satisfies all requirements and specifications as well as expectations outlined in Strategic Statement of Need.
• Put in place any necessary infrastructure and logistics support; perform test evaluation before assigning equipment to customer
• Managed projects and coordinated all aspects of interior construction and space renovations
• Acquired office furniture and directed movement of furniture and office equipment
• Developed matrix to monitor budget constraints
• Managed acquisition assignments and utilization of space, which encompassed General Services
• Administer (GSA) regulations on leasing and purchase order request (POR) deliverables; negotiations with Department of Veterans Affairs Senior Executive (SES), GSA representatives, and building owners and staff. Successful tracked record managing federal renovation projects in Excel for VA Modernization Act February 2019.
• Emergency Management: -Deployed Logistics & Communications Program Emergency and Alerting Accountability System (EAAS); coordinates as promptly as possible; and assures the readiness for the entire agency disaster response operations and accountability
• Recognized and considered any special needs (e.g., security, accessibility, safety, and health, environmental, structural, electrical) and similar concerns in these processes
• Member of VA
• Integrated Operations Center to monitors: Civil Unrest throughout United States, Tropical Weather, Wildfires, and COVID cases globally
• Describe anticipated challenges to disaster operations posed by COVID-19 and describe planning considerations for emergency preparedness
• Outlined how BVA plans to adapt to response and recovery operations and realities risks of COVID-19 to ensure prioritization for life safety, life sustainment, and workforce protection.
• Maintain delivery of FEMA's programs and help to solve complex problems by using whole-of-community disaster assistance to highest level possible
• Send emergency alerts to employees' safety status through use of multiple devices (i.e., phones, cell phones, mobile app, SMS text, and email) across country
• Provide full leadership spectrum of employee accountability and safety reports
• Facilities Management: -Empowered to provide Customer Service during COVID-19 by taking extra step and report to 425 I Street extending hospitality that transformed my choices to desired completed actions
• These choices resulted in excellent reviews lauded by Executive Director for Appellate Support and Director, Strategic Engagement and Communications
• Verify Space Management in Facilities Management that relates to utilization, interior design, fit-out, and relocation
• Generated service requests into IMPAK
• Colliers routine scheduling cloud-based communication systems to manage BVA platform and daily request facility requests to restore agency's sanctification
• Dispatching operational health and safety, electrical, plumbing, HVAC, painting, waste disposal, and other services
• Built-in notification and reporting tool provided path for Team to resolve customer service inquiries
• Fit out relocation choices; usage of equipment and fixtures that reduce risk of any unnecessary breakdown and unscheduled maintenance; relocation of fixtures or equipment enhances centralization for EIL and supports security purposes
• Implement Operational Management by reporting refurbishment to office furniture, carpet, or broken windows
• Placed Center for Disease Control (CDC) Awareness posters on COVID-19, Social Distancing, BVA accessibility on Personal Protective Equipment (PPE), hours of operations on cleanliness for lavatories, and Contact Trace to prevent spread of COVID.

• Implemented telework policy's general guidelines to Public Law 111-292, Telework Enhancement Act of, for all Board employees
• Incorporated BVA policies; retrieved all documentation from employees, granted access (i.e., VA740 form, Privacy and Information Awareness, and VA Telework Module for Employees.) Approved situational (AD HOC) telework, regular and recurring telework agreements to eligible employees that work at alternative worksite as part of ongoing, traditional, and systematic schedule.
• Granting remote access for individual users; approved several functions within Remote Access Portal (RAP)
• Provided direction to management on workforce and succession planning policies, procedures, and processes by incorporating inclusion in processes

Board of Veterans Appeals

Outside Medical Opinion

Program Specailist 2012-2019

• Duties and Related Skills: - Served as liaison for Outside Medical Opinion (OMO)
• Provided administrative and management advice and assistance to managers, supervisors, and employees on equipment, supplies, office space, telecommunications, general logistics support, and government credit card program
• Developed, maintained, and updated process and procedure manuals on activities; ensured that all Division staff trained to comply with governing rules and regulations
• Surveyed, developed, analyzed, and assessed OMOs' travel needs
• Key Accomplishments: - Influenced by Title38 U.S.C
• 5103A(d) and VHA Directive 1602.1 legal proceeding; directed, development and implemented comprehensive plan for internal and external integration of Veteran Affairs/Board of Veterans Appeals outside medical opinions request
• Deployed thousands of Independent Medical Exams seeking outside medical opinion advisory to Veterans Health Administration (VHA) offices
• Communicating with VISN Directors and clinical staff during 60-day project
• Tracked thousands of requests initiated by the Board of Veterans of Appeals Veteran Law Judges; increased the Board of Veterans Appeals' decision-making process
• Instituted time management in BVA case review processes
• Implemented synergy, resource management, quality assurance, and analysis check when soliciting VHA request to Veterans Affairs Medical Center (VAMC) or Independent Medical Schools; increased fair decision rate by 40 percent
• Subject Matter Expert (SME) in all aspects of program management and operations
• Provided a full range of consultative advice to Senior Executive Service, Senior Level, Veterans, White House, and Congress Inquiries, Veteran Law Judges, Attorney's, Veterans Service Organizations, and Internal Customers
• Identified trends and procedural problem areas, evaluated findings that impact regulatory changes
• Administered best practices; recommended the correct course of action
• Prepared issues and decision papers for the consideration of the Congressional and White House Teams
• Wrote and executed action plans in response to inquiries by email, face-to-face, telephonic meetings, or minute meetings to resolve complex pressing issues
• Served as Subject Matter Expert (SME) in meetings, task forces, and conferences with other analysts and managers; provided guidance and assistance with complex projects, human relations, and programs
• Extrapolated from existing methods and procedures to future requirements; pioneered and developed a virtual way for Outside Medical Opinions
• Monitored the results, effects, and productivity of procedural system changes
• Automated the process; yielded paper costs reduction by 75percent; saved millions of dollars
• Applied knowledge of document records and exhibit control
• Secured measures relevant to Title 38 and VHA Directives 1602.2 laws
• Applied policies that govern privacy, public access, confidentiality, and classification
• Protected against the release of any non-public information or documents; ensured decisions withheld or released reports were well-coded
• Consistently called upon to model a reasonable dialogue to identify trigger points in employee conflict, integrated goals for harmonious collaboration in the workplace
• Revamped SOP to execute Initial Outside Medical Opinion Unit on new Virtual Processes
• Recognized as the front-runner for the next level of responsibility; frequently assumed increased responsibilities and duties
• Hosted a training course on new Virtual Processes; received Zulu Bravo reviews from upper management
• Submitted proposal to Division Chief to add electronic signatures for all outgoing correspondence for Outside Medical Opinion (OMO); led to approval
• Recommend to Chairman of BVA that new employees' primary focus of adjudication process, resulting in BVA new practices
• Trained transferred employees on internal and external processes on soliciting Outside Medical Opinions
• Volunteered to host training on Critical Thinking and Decision Making for Office of Veteran Law Judges Division
• Received personal letters from Veterans and Veteran Law Judges on exemplary customer service
• Lobbied lean six-sigma methodology, evaluating outdated processes by gathering information
• Met with Digital Services to incorporate new ideas into current processes
• Resulted in streamlined integration from regional clinical staff; allowed systems to migrate functionalities to assign and receive medical opinions
• Initiated Virtual improvements to Division Chief for service improvements for Veterans to receive Initial Notices impacting millions of Veterans and decreasing processing time by up to 90 percent
• Wrote proposals to Leadership, recommended Excellence Award, Mentorship Award, and Outstanding Customer Service Award for Team.
• Nominated for Leadership Excellence Award, Mentorship Award, And Outstanding Customer Service Award.
• Trained two new employees on internal and external processes on soliciting Outside Medical Opinions.
• Key in establishing management policies; implemented OMO's new operations and executed involved medical opinions electronically to VISN Directors.
• Cultivated immediate resolution that captured and recorded Veteran's documents to data disc; expedited medical opinion to Universities and VAMC.
• Improved service processes; created Microsoft Word contact list and identified VISN network directors and their contact points that unified OMO's approach
• Served as primary team member of Veterans Engineering Research Center (VERC); provided data in various formats that implemented career promotions for Administrative professionals
• Inaugural team members of Climate Outreach Committee and Survey Results Task Force committees
• Promoted transparency to close communication gap top to bottom
• Added formulated ideas, planning activities, and initiatives that elevated morale throughout agency
• Resulted in several meetings with Executive in Charge; converted 13 recommendations on communication.
• Guided American Federal of Government Employees (AFGE Local 17)
• Selected interview questions to promote Telework and utilized statistical data from completed surveys to incorporate into VA Modernization Program
• Resulted in approved Telework agency-wide
• Motivated! Broke down barriers for Outside Medical Opinions; onboarded the West Coast Veterans Medical Centers with BVA new paperless medical opinion process
• Duties and Related Skills: - Served as liaison for Board of Veterans' Appeals (BVA)
• Provided administrative and management advice and assistance to managers, supervisors, and employees on equipment, supplies, office space, telecommunications, general logistics support, and government credit card program
• Developed, maintained, and updated process and procedure manuals on activities; ensured that all Board staff trained to comply with governing rules and regulations
• Surveyed, developed, analyzed, and assessed BVAs' travel needs
• Key Accomplishments: - Instituted BVA guidelines and USC Title 38 to execute "The Right of Appeals" for Veteran his/or her family or caretakers by performing data validation and quality control checks on correspondence
• Performed program assessments ensuring programmatic goals were well documented by creating and updating Veterans Affairs Central Office Location System (VACOLS) and Veterans Benefits Management Systems (VBMS)
• Tracked emergent official correspondence for Congressional Inquiries, Motions, and updating suspense time
• Orchestrated inventory, record management, and relocating files for accountability check
• Examined analysis and informed colleagues and senior-level officials
• Executed electronic correspondence records into VACOLS and VBMS
• Utilized advanced qualitative and quantitative methods, analyzed effectiveness of organizational programs, and implemented study methods to evaluate complex program operations' efficiency and avoided legal and administrative deficiencies
• Analyzed specific data points of Veteran appeals to determine whether request was ready to be presented before board and whether original jurisdiction agency completed all requirements
• Successfully conducted administrative reviews of adjudicated appeals to include alignment of appeal issues before Dispatching Decision
• Conducted Board-wide Inventory tracking equipment

Coporate Senior Executive Management Services (CSEMO)

(Detail) Human Resouces Liason 2015-2016

• Reviewed position descriptions, crediting plans, and executive core qualifications, before advertising executive-level vacancy announcement on USAJOBS
• Utilized USA Staffing to select status, competitive or non-competitive to perform minimum qualification review of applicants
• Researched and analyzed data on alternative recruiting options; created quick reference guide for managers to make hiring decisions
• Maintained human resource information system records and compiled reports from database (HR Smart and process personnel actions)
• Researched Title 5 Code of Federal Regulations (CFR), VA Handbooks, and OPM website to ensure Staffing and Placement regulatory compliance
• Contacted applicants for additional documentation on verification of non-competitive eligibility
• Transposed Position Description (PD) updated information onto revised 935 and OF8 form, identifying abolished, term appointments, schedule C appointments, and re-aligned position
• Senior Specialist accepted analysis for requested position evaluations and recommendations
• Prepared and finalized Standard Operations and Procedures (SOP) on how to complete Position Evaluation Statement for Acting Director of CSEMO Operations Unit
• Operational knowledge of automated HR information system(s) for Corporate Senior Executive Management Office (HR Smart, Performance Management, eOPF, USA Staffing, and CSEMO Portal to process PAR transactions
• Reviewed Cost Center codes and developed Excel spreadsheet to allow information to be submitted to HRIS/IBM for Department; it was a requirement to build HR Smart positions
• Involved in coordination and data collection for Initial Summary Review and Performance Review Committee portions for entire executive performance review process
• Provided guidance to SES and SES Equivalents as they go through review process to ensure they input their information correctly
• Provided guidance and oversight to administrators within each organization/staff office to ensure execution of their responsibilities during close-out process - Provided data analysis at each phase of performance review process time completion
• Key Accomplishments - Co-established Veteran's Experience Organization; reviewed position descriptions, wrote crediting plans, and studied executive core qualifications
• The Organization improved customer service for Veterans and their caretakers and families for "Excellent" Veterans Experience
• Obtained Superuser authority of VA's new performance appraisal automated application (USA Performance); streamlined rating process for all Senior Executive Service employees
• Developed Excel spreadsheet and allowed information to be submitted to HRIS/IBM for Department; greatly improved process for building positions in HR Smart
• Prepared and finalized Standard Operations and Procedures (SOP) on how to complete Position Evaluation Statement for Acting Director of CSEMO Operations Unit
• Mastered VA's new performance appraisal automated application (USA Performance); streamlined rating process for all Senior Executive Service employees
• Completed Secretary's Honor Awards, as well as other Secretary level awards
• Entrusted with updating and maintenance of those executives who had their final FY Performance.
• Ensured accurate and timely maintenance of electronic records and transference of final evaluations onto executive SharePoint site, CSEMO Connect.
• Related Experiene-Hearing Unit
• Program Sp
• Controlled docket by scheduling Video Conference and Travel Board hearings for entire Veterans Affairs/Board of Veterans Appeals.
• Scrutinized case review certification process before scheduling hearing dates and forwarding file to Veteran Law Judge to adjudicate.
• Itemized and provided maintenance of Hearing Branch Excel spreadsheet tracked all case files that arrived at Board; Resend thousands of case files that were not certifiable to Board of Veterans Appeals/Hearing Unit.
• Prepared written responses to correspondence received from Congressional Members or their staff, appellants, accredited service organizations, attorneys, regional office personnel, concerning issues pertaining to appellant process.
• Compartmentalized functions within BVA paperless appeals process and assisted with implementing process into office daily operating procedures.
• Key Accomplishments - Reviewed and certified over 59,500 veterans claim files, which resulted in 21 percent increase from prior year.
• Analyzed distribution of work operations for Case Review section; evaluated and disseminated productivity daily.
• Outperformed colleges, called upon by Video Hearing Coach and Travel Board Coach, assist Central Office and Regional Office coordinators BVA new virtual processes
• Recognized for achieving results with development and implementation of BVA Virtual Docket
• Virtual system used as tool to rid VA paper systems
• Instructed onsite training on paperless process to Managers, Field employees, internal and external customers
• Served as acting primary contact for Coach to ensure day-to-day and monthly operations about managing flow of claim files.
• Supported Coach of Hearing Team with training Management, Planning, and Analysis Staff on operational procedures about Virtual VA; created a handbook for use as a personal desktop reference.
• Scheduled classroom-based training on Virtual VA demonstrated how to utilize internal personnel systems, desktop productivity tools, and data analysis
• Provided training to Veteran Law Judges, Attorneys, Veteran Service Organization, Managers, and Administrative
• Facilitated organized transcript retrieval and access by maintaining 57 Regional Offices and Transcription Unit filing system
• Duties and Related Skills: - Reorganized 2009 journal pocket parts to assist attorneys and paralegals better
• Integrated new legal books (Spine call number, Date property stamp books, and Replace older edition with a new book); Referenced US Code and Administrative News, Public Laws & Legislative History, CFR-Code of Federal Regulations, USC-United State Code and Executive Orders)
• Liaison on Veterans Administration Customer Service and Privacy policies to veterans, co-workers' paralegals, and attorneys
• Verified and logged in deadlines for responding to daily inquiries and outlined appropriate process and procedures necessary to fulfill and complete investigations
• Key Accomplishments - Implemented new filing system for Office of General Counsel for responses to information disclosure issues, Employment Equal Opportunity (EEO) complaints, and congressional/veteran letters
• Created numerical records management system for entire Freedom of Information Act system in law library to prevent violations within Veteran Administration tasks.