Lashonna Anderson

Registers patients accurately and efficiently while utilizing multiple systems and interfaces. Cross-Trained in order to work in multiple patient access areas. Maintains patient privacy in accordance with HIPAA guidelines. Professional relationship with all clinical and non-clinical team members. Organizes and manage high patient volume in outpatient imaging and emergency department.

Emergency Department Check-In, Collections, Insurance Verification, STAT Registration, Data Entry High Volume Calls

Outpatient Surgery Check-In, Insurance Verification, Patient Financial Services (Collections) Multi-Line Phones (High Volume Call Center).

Imaging Department Office Specialist, Cardiac Testing Pre-Registration, Cardiac Rehab Check-In, Labor and Delivery Registrar.

Credentialing Specialist, Verified the qualifications, licenses, and certifications of newly hired physicians.

Responded to inbound messages regarding accounts and payments. Followed up on payments that were overdue. Called vendors and customers to discuss and resolve account needs.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. High Volume call center, scheduling test to prepare patients for surgery. Developed good relationships with management and team through effective scheduling and communication skills.

Received and evaluated physician applications to look for any missing and inaccurate information. Verified board certifications, licenses, and education. Obtained NPI numbers for physicians and updated existing profiles.