Hi, I’m
Yvette Hernandez
San Francisco,CA
Summary
Cordial Patient Access Representative with 18-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Motivated Surgical Technologist graduate seeking opportunity to gain hands-on surgical experience. Outgoing and friendly with strong drive to succeed.
Overview
17
years of professional experience
1
Certification
Work History
Sutter HealthSan Francisco, CA
Patient Access Representative II
01.2023 - Current
Job overview
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Counselled patients on potential financial liabilities and payment requirements.
Adventist Health SystemLodi, CA
Patient Access Representative Emergency Department
04.2009 - 09.2021
Job overview
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Counselled patients on potential financial liabilities and payment requirements.
- Screened patients for eligibility for state, local and federal assistance programs.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Stayed current on community-based resources and services useful to patients.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Michael Powaswe DCLodi, CA
Chiropractor Assistant
08.2007 - 10.2009
Job overview
- Assisted with patient check-in and checkout procedures.
- Greeted patients in a friendly manner, making sure their needs were met.
- Organized patient charts and paperwork for the chiropractor's review.
- Provided support to the chiropractor during office visits, including taking vital signs and patient histories.
- Prepared treatment areas, equipment and supplies prior to each appointment.
- Collected payments from patients after services were rendered.
- Maintained medical records of all treatments performed by the chiropractor.
- Answered phone calls and responded to inquiries from patients or other healthcare providers.
- Scheduled appointments for new and returning patients.
- Filed insurance claims on behalf of the practice's clients.
- Performed administrative tasks such as filing documents, ordering supplies.
- Assisted with basic laboratory tests such as urinalysis or blood draws when necessary.
- Ensured that all instruments used were properly sterilized before use.
- Administered therapeutic exercises prescribed by the chiropractor.
- Kept waiting rooms clean and orderly at all times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
Education
MedCerts Livonia, LA
Certificate from Surgical Technology
10-2024
Ashford UniversitySan Diego, CA
Bachelor of Arts from Alternative And Complementary Medicine And Medical Systems
08-2016
Ashford UniversitySan Diego, CA
Bachelor of Arts from Psychology
08-2016
Skills
- Customer Service
- Registration and Admissions
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Quality Assurance
- Insurance Verification
- Insurance Company Knowledgeable
- System Updating
- Medical Terminology
- Flexible Schedule
- Phone and Email Etiquette
- EMR
- Payment Processing
- EMR Updating
- Team Collaboration
- Money Handling
- Regulatory Compliance
- Relationship Building
Certification
- Surgical Technologist
- BLS Certified
Custom
References available upon request.
Timeline
Patient Access Representative II
Sutter Health
01.2023 - Current
Patient Access Representative Emergency Department
Adventist Health System
04.2009 - 09.2021
Chiropractor Assistant
Michael Powaswe DC
08.2007 - 10.2009
MedCerts
Certificate from Surgical Technology
Ashford University
Bachelor of Arts from Alternative And Complementary Medicine And Medical Systems
Ashford University
Bachelor of Arts from Psychology