Lashorn Huggins Owens
Virginia Beach,VA
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at Capitalone Card Service. Expert in leveraging customer service and time management skills to boost team productivity by over 30%. Demonstrates strong work ethic, integrity, and a knack for maintaining high accuracy in transactions and documentation.
Overview
30
30
years of professional experience
Work History
Cashier
Navy Exchange Minimart Gas Station
03.2004 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Senior Complaints Coordinator
Capitalone Card Service
07.1999 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Cashier/night Receiving/jewelry Services
Walmart
09.1994 - 07.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Of Applied Science - Computer Programming
Southern Junior College of Business
Birmingham, AL05.1986
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Timeline
Cashier
Navy Exchange Minimart Gas Station
03.2004 - Current
Senior Complaints Coordinator
Capitalone Card Service
07.1999 - Current
Cashier/night Receiving/jewelry Services
Walmart
09.1994 - 07.1999
Associate Of Applied Science - Computer Programming
Southern Junior College of Business
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