LaShuna Lawson
Rayville,Louisiana
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Alorica
Shreveport, LA
01.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Dr. Alfredo Torres
Monroe, LA
09.2019 - Current
- Scheduled appointments for patients via phone and in person.
- Managed medical records using an electronic health record system.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Technical Support Representative
DIRECTV
Monroe, LA
03.2013 - 09.2017
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Documented all activities related to technical support including processes, updates, changes made.
Customer Care Representative
ACCENT Marketing Services LLC
Monroe, LA
08.2006 - 06.2009
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Mangham High School
Mangham, LA05-1998
Skills
- Complaint Resolution
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- Hardware Diagnostics
- User Support
- Technical Support
References
References available upon request.
Timeline
Customer Service Representative
Alorica
01.2022 - Current
Customer Service Representative
Dr. Alfredo Torres
09.2019 - Current
Technical Support Representative
DIRECTV
03.2013 - 09.2017
Customer Care Representative
ACCENT Marketing Services LLC
08.2006 - 06.2009
High School Diploma -
Mangham High School
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