LASHUNDA BOOKER
Memphis,Tn
Summary
Skilled team player with strong background in management environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Determined Assistant Manager committed to empowering sales teams to deliver exceptional customer experience. Natural leader with passion for motivating team members to present consistently positive image. Takes ownership of customer escalations and problem-resolution and mentors and educates team to meet goals.
Overview
17
17
years of professional experience
Work History
Manager
Compass Self Storage
Smyrna, GA
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
ASSISTANT MANAGER
Extended stay
Memphis, Tn
11.2018 - 01.2022
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Attended store walkthroughs with management team and followed-up on directives and recommendations.
STORE MANAGER
Mapco Express
Memphis, TN
05.2014 - 01.2018
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Encouraged team-oriented culture with common sales, service, and productivity goals.
- Managed inventory control, cash control, and store opening and closing procedures.
LPN Office Nurse
Midsouth Nursing
Memphis, TN
08.2007 - 05.2014
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
Education
ASSOCIATE OF SCIENCE -
Concorde career college
Memphis, TN06.2006
Skills
- Time management
- Policy and program development
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Compass Self Storage
02.2022 - Current
ASSISTANT MANAGER
Extended stay
11.2018 - 01.2022
STORE MANAGER
Mapco Express
05.2014 - 01.2018
LPN Office Nurse
Midsouth Nursing
08.2007 - 05.2014
ASSOCIATE OF SCIENCE -
Concorde career college