Lashunda Evans
Vossburg
Summary
Driven leader with a track record of enhancing team productivity and customer satisfaction at Pine Belt Mental Healthcare Resources. Excelled in staff management and program evaluation, boosting team efficiency through strategic workflow improvements. Skilled in training and mentoring, adept at fostering collaboration and professional growth. Provides resources, support, and guidance for individuals and families in the community. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
On-Call Crisis Supervisor
Pine Belt Mental Healthcare Resources
2023.06 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Providing support and supervision to staff to on-call crisis night staff when needed. (every 3 months when scheduled)
Psychosocial Rehabilitation Supervisor
Pine Belt Mental Healthcare Resources
2005.08 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Overseeing daily operations of the facility.
- Providing support and supervision to members and staff.
- Provide pre-authorizations in a timely manner.
Adult Clubhouse Coordinator/Supervisor
Weems Community Mental Health Center
2003.07 - 2005.07
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Providing support and supervision to members.
- Organizing activities and programs to promote socialization, skill development, and community integration.
- Collaborating with other mental health professionals to provide comprehensive care.
- Overseeing daily operations of the clubhouse.
Education
Master of Arts - Health Administration And Education
William Carey University
Hattiesburg, MS05.2019
Bachelor of Science - Psychology
William Carey University
Hattiesburg, MS05.2003
High School Diploma -
Quitman High School
Quitman, MS05.1997
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Program Evaluation
- Time management abilities
Certification
- Adult Mental Health First Aid USA [National Council For Mental Wellbeing] [2024, July]
Timeline
On-Call Crisis Supervisor
Pine Belt Mental Healthcare Resources
2023.06 - Current
Psychosocial Rehabilitation Supervisor
Pine Belt Mental Healthcare Resources
2005.08 - Current
Adult Clubhouse Coordinator/Supervisor
Weems Community Mental Health Center
2003.07 - 2005.07
Master of Arts - Health Administration And Education
William Carey University
Bachelor of Science - Psychology
William Carey University
High School Diploma -
Quitman High School
- Adult Mental Health First Aid USA [National Council For Mental Wellbeing] [2024, July]
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